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Ballad Health Medical Associates welcomes dynamic healthcare executive as chief operating officer

JOHNSON CITY, Tenn. — Ballad Health Medical Associates has named Meridith OKeefe, a seasoned healthcare executive, as its new chief operating officer. Okeefe, who joined Ballad Health in September, brings more than 20 years of experience to her new role. As chief operating officer for Ballad Health Medical Associates, she will continue growing the medical group while optimizing its performance by meeting the needs of patients where they are. She will also play a pivotal role in carrying out Ballad Health’s mission to make high-quality healthcare accessible and affordable for everyone in the Appalachian Highlands. “As a professional, I’m very passionate about the sustainable delivery of regional healthcare – it’s important to me that everyone has access to the high-quality care they need and deserve, through traditional doctors’ appointments or through telemedicine,” OKeefe said. “On a personal level, I enjoy the culture of kindness in the Appalachian Highlands and am looking forward to plugging into…

Reminder: As W2 time approaches, make sure you do these steps so you’re ready

W2 time is almost upon us, so it’s time to start preparing for them. You can help us ensure you get an accurate, timely W2 form from Ballad Health. Log onto Employee Space from the Ballad Health intranet main page (through HR & Payroll Service Center under “Quick Links”) and take a few minutes to do the following: Verify your Social Security Number. Making sure we have the correct Social Security Number ensures your wages are reported accurately. Verify your address. Making sure we have an accurate address ensures you get important information in a timely fashion. Your address in the system as of Jan. 10, 2024, is the address where your W2 will be mailed. Review your tax withholding. You may update your tax withholding via Employee Space at any time. Authorize EW2s. Authorizing your EW2 is a simple way to ensure you get your W2 as quickly as possible. Visit “Tax Forms” in…

Thanks to all who participated in our successful SPLAT! campaign, and congrats to our prize winners!

Our fall/winter 2023 “SPLAT!” campaign has closed, and we have prize winners to announce! First, thanks to everyone who participated. Three SPLAT! days were held – one in October, one in November and one in December – in an effort to promote handwashing and infection prevention protocols across Ballad Health. Our clinical teams at Ballad Health inpatient facilities and long-term care areas (but not outpatient clinics) participated. What is SPLAT? This kind of campaign has been used successfully at various health systems around the country and has been featured by the American Nurses Association, the American Journal of Infection Control and other organizations. It was intended as a fun way to reinforce the lessons learned at recent hand hygiene review sessions, and is part of our continuous mission to deliver safe patient care and to be a zero-harm health system. Each clinical team member was given three cards on the designated day. Throughout the work…

As cold weather arrives, here’s a reminder about Ballad Health’s class cancellation policy

Clinical Education, Organizational Development (OD) and Epic have an INCLEMENT WEATHER POLICY FOR CLASSES (OD-100-007-BH). The policy was created out of concern for team members attempting to travel to classes when the roads are not in good condition. If you’re taking a Ballad Health class, here are the two key ways to find out if the class has been canceled due to bad weather: Team members will be notified of the decision to cancel educational classes via the Ballad Teams app on their phones, and at Balladhealthnews.org. In the event of bad weather, team members should check these two resources to receive the most up-to-date communication concerning schedule changes. An inclement weather message line (423-431-1062) has also been created to allow team members the ability to call to check status of altered scheduling of classes. A recorded message will alert callers if classes will be hosted as scheduled or if the decision has been made…

Ballad Health implementing contingency staffing due to rise in cases of respiratory illness

TO: Ballad Health All FROM: Senior leadership DATE: Thursday, Dec. 28, 2023 TITLE: Implementation of contingency staffing We are experiencing a material increase in respiratory illness – influenza, COVID and RSV (respiratory syncytial virus infection) – among both our patient population throughout the region and among our team members. As a result, increases in team member absence due to illness, combined with an increase in respiratory patient volume, can have an impact on patient care. Due to the combination of increased team member absence due to illness and the increased incidence of respiratory-related admissions, Ballad Health will upgrade to contingency staffing for team members who test positive for COVID, effective Thursday, Dec. 28. As we move to contingency staffing, we will continue to require team member masking for all team members and care providers in patient care areas and clinical departments in all acute-care and long-term care facilities. This covers our hospitals, outpatient clinics, long-term care facilities, home health…

HSA contribution from Ballad Health to be deposited into your account soon

Team members enrolled in the Choice medical plan will soon receive a cash contribution from Ballad Health to their health savings accounts (HSAs), which can be used to pay for deductibles, co-insurance and other eligible out-of-pocket expenses related to their health, dental and vision plans. The amount of the January contribution is $250 for those enrolled in individual coverage and $500 for those enrolled in EE + child(ren) or family coverage. We anticipate these funds to be deposited into the HSA accounts by Jan. 5, 2024. This contribution will be for the 2024 calendar year. As a reminder, you can also elect to make your own contributions into the health savings account. Contributions can be increased, decreased or stopped any time during the calendar year.  Log into the HR & Payroll Service Center to make a contribution change. Click here for instructions. The new 2024 HSA contribution limits are listed below (employer and employee contributions…

Balladeers were busy with holiday fun during December!

The Balladeer Children’s Program had a fun and busy December, with four different Jingle and Mingle events — each featuring Santa Claus — plus a chance to see Frosty the Snowman! The Balladeer program, a free benefit for Ballad Health employees, is intended to strengthen family bonds and relationships among our Ballad Health family. Activities include visits to area attractions, picnics in local parks, holiday celebrations and activities, sports activities, discount tickets for attractions or events, treats, take-home projects and much more! Check out the updated Balladeer Children’s Program site on the Ballad Health intranet. If you’re interested in joining, see the information at the bottom of this article! December events Jingle and Mingle events Four events were held – at Norton Community Hospital, Johnson City Medical Center, Holston Valley Medical Center and in Blountville at the new Organizational Development/Clinical Education location. The events had 865 people in attendance! Food was provided at all events,…

Meet our 2023 Servant’s Heart Award winners: Nancy Randall

Over the holidays, we’ve featured our 2023 Scott and Nikki Niswonger Servant’s Heart Award winners in Ballad Health News, as well as on Ballad Health social media. The award honors team members, physicians and volunteers who display the heart of a servant by going above and beyond the normal call of duty in helping others at work and in the community, as nominated by their peers. Here’s Nancy Randall, our ninth and final 2023 recipient. Do you know someone who deserves to be recognized for their great service? Use the link at the bottom of this story to nominate someone for the 2024 Servant’s Heart Award. Nancy Randall, a volunteer in Ballad Health’s Northern Region, has been defined by years of love and dedication to others. She has been an active member of Ballad Health’s pet therapy founding committee, and she has spent the last 10 years serving as a hospital volunteer with her registered…

As W2 time approaches, make sure you do these steps so you’re ready

It’s W2 time! … Well, almost. Maybe it’s not exactly W2 time yet, but it is time to start preparing for them. You can help us ensure you get an accurate, timely W2 form from Ballad Health. Log onto Employee Space from the Ballad Health intranet main page and take a few minutes to do the following: Verify your Social Security Number. Making sure we have the correct Social Security Number ensures your wages are reported accurately. Verify your address. Making sure we have an accurate address ensures you get important information in a timely fashion. Your address in the system as of Jan. 10, 2024, is the address where your W2 will be mailed. Review your tax withholding. You may update your tax withholding via Employee Space at any time. Authorize EW2s. Authorizing your EW2 is a simple way to ensure you get your W2 as quickly as possible. Visit “Tax Forms” in Employee…

Meet our 2023 Servant’s Heart Award winners: Dr. Paul Phillips

Over the holidays, we’re featuring our 2023 Scott and Nikki Niswonger Servant’s Heart Award winners in Ballad Health News, as well as on Ballad Health social media. The award honors team members, physicians and volunteers who display the heart of a servant by going above and beyond the normal call of duty in helping others at work and in the community, as nominated by their peers. Click on the video player below to see a brief profile of our next winner, Dr. Paul Arthur Phillips. And use the link at the bottom of this story to nominate someone for the 2024 Servant’s Heart Award. At Russell County Hospital in Lebanon, Virginia, Paul Arthur Phillips, DO, works tirelessly for the welfare of the community. Born and raised in the same community he now serves, Dr. Phillips started his healthcare journey as a teenager. He began as a junior emergency medical technician (EMT) for the Dante Rescue…

Update on new masking guidelines for clinical areas

Due to the rise in our region of influenza, COVID and RSV (respiratory syncytial virus) cases, Ballad Health will require team member masking in all clinical areas, effective Thursday, Dec. 21. This applies to our hospitals, outpatient clinics, long term care facilities and Ballad Health Medical Associates (BHMA) locations. This requirement covers team members, medical staff and vendors, but only in clinical areas. Masking for visitors will remain optional, although we do want to make visitors and patients aware that, for both our safety and theirs, our team members are masking in these critical areas. This will help protect vulnerable patients from the spread of seasonal respiratory illnesses, and also help keep our team members healthy so we can maintain safe staffing levels to care for our patients. We’ve taken this step in years past, whenever the need has arisen, and kept the mandate in place until respiratory cases decrease to a safer level. While…

Ballad Health statement on Greeneville chemical leak

JOHNSON CITY, Tenn. – On Wednesday morning, Dec. 20, Ballad Health was notified of a chemical leak at La Quesera Mexicana in Greeneville, with multiple patients expected to arrive at Greeneville Community Hospital. By 11 a.m., the health system received reports of potentially dozens of patients who would need care. Incident Command Centers were established at both Greeneville Community Hospital and Johnson City Medical Center to allow teams to best allocate resources and utilize the Ballad Health Trauma Network. In total, the system received 25 patients from the incident. As of 12:30 p.m. on Wednesday, Ballad Health ceased operations at its Incident Command Center at Johnson City Medical Center, and the command center at Greeneville Community Hospital followed suit at 4 p.m. Throughout, Ballad Health was able to maintain sufficient clinical coverage on staff and on standby to treat the influx of patients. All patients were in stable condition, and most were able to be…