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System Updates
System Updates

Respected physician and community leaders join Ballad Health Board of Directors and committees

Highly regarded community leaders and physicians from respected groups bring expertise in medicine, business and community service to not-for-profit health system’s unpaid governing body JOHNSON CITY, Tenn. — The Ballad Health Board of Directors has unanimously elected several physician and community leaders to join in service on its Board of Directors and several board committees. The Board of Directors is the governing body of Ballad Health. Comprised of residents from throughout the region, the board and its committees are the fiduciary body responsible for overseeing the mission, strategy and operations of the organization. In keeping with best practices for health systems’ governing bodies, the board self-imposes term limits to ensure fresh perspectives and diversity in governance. As such, two individuals have been elected to serve when the terms of David May, MD, and David Golden expired on Sunday, June 30. The terms of the newly elected board members and committee members commenced on Monday, July…

System Updates
Leadership profile
Leadership profile

Jordan Harrington: Looking for the next challenge

We value our leaders across Ballad Health. Without them, we couldn’t do our job of improving the health of our region. But there’s more to these people than just the title they hold with Ballad Health; they live in our towns, contributing in ways that stretch beyond the walls of our hospitals, and they enjoy what the region has to offer. They choose to live and work in the Appalachian Highlands, just as they choose to serve in healthcare – a profession built around helping people. To showcase these leaders, we’re doing a series of profiles to help team members across our organization, and people throughout the community, get to know them a little better. We hope you’ll take the time to read about these hardworking and talented people to learn what they do with Ballad Health, what they enjoy doing outside of work and what inspires them in life! One thing’s for sure about Jordan…

Leadership profile
Benefits & HR
Benefits & HR

Balladeers have a fun time at the ballpark in June

The Balladeer Children’s Program had a great time hosting Family Baseball Nights at the local Appalachian League stadiums during June. The Balladeer program, a free benefit for Ballad Health employees, is intended to strengthen family bonds and relationships among our Ballad Health family. Activities include visits to area attractions, picnics in local parks, holiday celebrations and activities, sports activities, discount tickets for attractions or events, treats, take-home projects and much more. Here’s a look at what the Balladeers have been up to! June events Family Baseball Nights – Families had a choice of four different games, and everyone received free admission and a meal voucher for a hot dog, chips and drink while in attendance. More than 400 people attended. Kids were given the chance to go on the field during the national anthem and stand with the players. In between innings, they also got to participate in different games on the field. Some of…

Benefits & HR
Leadership profile
Leadership profile

Herb Ladley, MD: 40 years of mending hearts and fixing fences

We value our leaders across Ballad Health. Without them, we couldn’t do our job of improving the health of our region. But there’s more to these people than just the title they hold with Ballad Health; they live in our towns, contributing in ways that stretch beyond the walls of our hospitals, and they enjoy what the region has to offer. They choose to live and work in the Appalachian Highlands, just as they choose to serve in healthcare – a profession built around helping people. To showcase these leaders, we’re doing a series of profiles to help team members across our organization, and people throughout the community, get to know them a little better. We hope you’ll take the time to read about these hardworking and talented people to learn what they do with Ballad Health, what they enjoy doing outside of work and what inspires them in life! Whether he’s raising a family or…

Leadership profile
IT & Epic
IT & Epic

Help us ‘Get Rid of the Stupid Stuff’ in Epic; submission form now accessible through Ballad Teams app

Get Rid of the Stupid Stuff (GRoSS) is an initiative we kicked off in May to improve the efficiency of our Epic electronic health records system and make life easier for all our Epic users. When a team member finds an issue in Epic, they can report it immediately through the GRoSS submission form. The initiative is brought forward by the Nursing Productivity/Satisfaction End User Group and is aimed at identifying anything in Epic that is poorly designed, unnecessary or nonsensical – thereby streamlining workflows and getting rid of unnecessary hurdles. So far, it has been a success. Thank you to all team members who have made submissions! Now accessible on Ballad Teams app! Now we’ve added a great new way to access the GRoSS submission form – through the Ballad Teams mobile app. Team members can find it by opening Ballad Teams, tapping on “Resources” at the bottom, and then scrolling down to the…

IT & Epic
System Updates
System Updates

Diversity reminder: June is Pride Month

Pride Month, recognized each June, commemorates the years of struggle for civil rights and the ongoing pursuit of equal justice under the law for the lesbian, gay, bisexual, transgender and queer community, as well as the accomplishments of LGBTQ+ individuals. Ballad Health, as part of its values, supports equity and treating everyone with respect. This applies to patients and visitors to our facilities but also to fellow team members. As healthcare workers, we’re all in this together and no one should be ostracized, harassed or treated unfairly due to their sexual orientation or gender preference. A few facts about Pride Month June is federally recognized as Pride Month. The original organizers chose this month to pay homage to the Stonewall uprising in June 1969 in New York City, which helped spark the modern gay rights movement. A police raid at the Stonewall Inn, an LGBTQ bar, led to riots and protests against harassment and unfair…

System Updates
Benefits & HR
Benefits & HR

Message from HR: Important reminders about our new benefit plan year

Monday, July 1, marks the beginning of the new fiscal year and the effective date of the Ballad Health benefits you selected during open enrollment. The premium deduction for benefits will occur on the July 5, 2024, paycheck. Here’s some important information to review. MEDICAL – The Ballad Health Choice, Ballad Health Bronze and Ballad Health PPO medical plan deductibles and out-of-pocket accumulators start over on July 1. Remember: Choice and PPO deductibles are increasing. To view the provider directories and the benefit tier/level of each provider, you’ll want to create a member account on the BlueCross BlueShield website (bcbst.com). When you create an account, you will also be able view your claim information, including how much deductible and out-of-pocket has been met, and you can also print a temporary ID card and order replacement ID cards. Additional medical plan information, including plan documents, are available on the Ballad Health intranet by clicking on Ballad Health…

Benefits & HR
Leadership profile
Leadership profile

Lisa Carter: Always on course

We value our leaders across Ballad Health. Without them, we couldn’t do our job of improving the health of our region. But there’s more to these people than just the title they hold with Ballad Health; they live in our towns, contributing in ways that stretch beyond the walls of our hospitals, and they enjoy what the region has to offer. They choose to live and work in the Appalachian Highlands, just as they choose to serve in healthcare – a profession built around helping people. To showcase these leaders, we’re doing a series of profiles to help team members across our organization, and people throughout the community, get to know them a little better. We hope you’ll take the time to read about these hardworking and talented people to learn what they do with Ballad Health, what they enjoy doing outside of work and what inspires them in life! There was a time when Lisa…

Leadership profile
Leadership profile
Leadership profile

Isaac Mitchell: One step at a time

We value our leaders across Ballad Health. Without them, we couldn’t do our job of improving the health of our region. But there’s more to these people than just the title they hold with Ballad Health; they live in our towns, contributing in ways that stretch beyond the walls of our hospitals, and they enjoy what the region has to offer. They choose to live and work in the Appalachian Highlands, just as they choose to serve in healthcare – a profession built around helping people. To showcase these leaders, we’re doing a series of profiles to help team members across our organization, and people throughout the community, get to know them a little better. We hope you’ll take the time to read about these hardworking and talented people to learn what they do with Ballad Health, what they enjoy doing outside of work and what inspires them in life! Though Isaac Mitchell’s father and grandfather…

Leadership profile
Team Member Kudos
Team Member Kudos

Ballad Health’s Pam Austin again receives statewide CIO recognition

For the second straight year, Ballad Health’s Pam Austin was selected as a finalist for the Tennessee CIO ORBIE Awards, which honor chief information officers across the state who have demonstrated excellence in technology leadership. TennesseeCIO is an organization that connects, recognizes and inspires leaders in the field. The awards recognize technology executives for leadership, innovation and excellence – as selected by their CIO peers. Austin, senior vice president and chief information officer for Ballad Health, was one of four finalists in the Large Corporate category (up to $2.5 billion in annual revenue), along with Haden McWhorter of Premise Health, Joel Tracy of IMC and Mike Ward of Covenant Health. IMC’s Tracy was chosen as the ORBIE winner for the category at the annual Tennessee ORBIE Awards in May. NOTE: Eastman’s Aldo Noseda, who serves on Ballad Health’s board of directors, was the overall winner in the Global category of the 2024 ORBIE Awards. During…

Team Member Kudos
Ballad Health
Ballad Health

Ballad Health-ETSU partnership creates Highlands Sports Medicine, enhancing sports medicine in region

JOHNSON CITY, Tenn.— The continued close collaboration between Ballad Health and East Tennessee State University (ETSU) will now bolster sports medicine services across the region, with the introduction of Highlands Sports Medicine. A member of Ballad Health Medical Associates and powered by ETSU Health, Highlands Sports Medicine will bring ETSU Health’s current BucSports Medicine clinic into a growing network of sports medicine care that includes existing Ballad Health Medical Associates Sports Medicine practices in Johnson City and Big Stone Gap, Virginia. Click here to read the full press release announcing the opening of Highlands Sports Medicine. What services do they provide? Highlands Sports Medicine serves patients of all ages, helping them achieve their optimal physical well-being through a commitment to comprehensive care and a range of services that includes fitness, strength and conditioning training; sport-specific training regimens; sports physicals; injury prevention and rehabilitation for sport or recreation-related injuries; and access to skilled orthopedic surgeons. Additionally,…

Ballad Health
System Updates
System Updates

Ballad Health announces new Center for Early Learning in Kingsport

KINGSPORT, Tenn. — Following through on its commitment to enhance access to high-quality childcare across the Appalachian Highlands, Ballad Health has unveiled plans for a new Center for Early Learning on the campus of Indian Path Community Hospital in Kingsport. The Ballad Health Center for Early Learning in Kingsport, expected to open in early 2025, will transform an existing building at 2020 Brookside Drive, on the hospital campus, into a state-of-the-art childcare facility. This addition will significantly increase childcare capacity for both Ballad Health team members and the local community. The center is part of Ballad Health’s broader initiative, announced in early 2022, to invest up to $37 million to establish up to 11 new childcare centers across the region. “Addressing the childcare shortage is critical for families in our region,” said Anthony Keck, chief population health officer and executive vice president for system innovation for Ballad Health. “Parents know how important early learning is…

System Updates
IT & Epic
IT & Epic

Don’t Take the Bait: The threat of malvertising and dangerous ads

Malvertising is a relatively new type of cyberattack that injects digital ads with malicious code that can infect your device. Interacting with these ads can download malware directly to your phone or computer or may direct you to a dangerous site that uses other methods to steal your information. Criminals may disguise their webpage as a trusted site (spoofing) or use a variety of social engineering techniques to manipulate victims to give up information. Malvertising could also be embedded into QR codes and result in automatic downloads from malicious websites. This form of cyberattack is difficult to track down and often difficult to detect, since infected ads may appear legitimate. Malvertising can appear on otherwise legitimate websites as well. Sites like The New York Times, the BBC, Spotify, Forbes and the NFL have all had users attacked through infected ads. Unsolicited emails In addition to website advertisements, you may receive dangerous ads directly to your…

IT & Epic
System Updates
System Updates

Seasoned healthcare leader selected as new chief financial officer to serve Wise, Lee and Dickenson counties

NORTON, Va. — Ballad Health has selected Phillip Childree to serve as the new chief financial officer for the health system’s hospitals in Wise, Lee and Dickenson counties. He succeeds the role previously held by Steve Sawyer, who retired in December 2023. With more than two decades of extensive experience in healthcare finance, materials management and revenue cycle, Childree is based at Norton Community Hospital, overseeing operations for that facility, as well as Lonesome Pine Hospital, Lee County Community Hospital and Dickenson Community Hospital. In his new role, Childree will be responsible for developing and implementing financial strategies tailored to the Southwest Virginia market, including demographic considerations and specific healthcare needs of the community. This includes managing budgetary processes, optimizing revenue cycles and identifying cost-effective solutions to enhance operational efficiency. Additionally, Childree will collaborate with local leadership to navigate regulatory compliance and establish financial practices that prioritize the long-term viability of each community hospital within…

System Updates
Leadership profile
Leadership profile

Tammy Albright: Striving to build champions of life

We value our leaders across Ballad Health. Without them, we couldn’t do our job of improving the health of our region. But there’s more to these people than just the title they hold with Ballad Health; they live in our towns, contributing in ways that stretch beyond the walls of our hospitals, and they enjoy what the region has to offer. They choose to live and work in the Appalachian Highlands, just as they choose to serve in healthcare – a profession built around helping people. To showcase these leaders, we’re doing a series of profiles to help team members across our organization, and people throughout the community, get to know them a little better. We hope you’ll take the time to read about these hardworking and talented people to learn what they do with Ballad Health, what they enjoy doing outside of work and what inspires them in life! Tammy Albright has had a…

Leadership profile
Benefits & HR
Benefits & HR

Check out the fun from the Balladeers’ third annual Dollywood Day!

The Balladeer Children’s Program enjoyed its biggest and most successful event yet, the third annual trip to Dollywood, which took place May 11. Complimentary admission tickets were provided for every child in the Balladeer Children’s Program, along with a $10 meal voucher, redeemable at any of the restaurants or food stands inside of Dollywood. About 700 Balladeer children attended the Dollywood Day event, with approximately 2,000 people at Dollywood on behalf of the Balladeer Children’s Program. The weather was perfect and Balladeer t-shirts were spotted all over the park (the result of a Balladeer t-shirt sale in April, specifically so families could purchase shirts and have them in time for Dollywood Day). This time of year, Dollywood hosts the Flowers and Food Festival, and there were over half a million flowers and topiaries on display in a wide variety of shapes (bears, peacocks, beekeepers, and even Dolly Parton’s mother stitching the iconic Coat of Many…

Benefits & HR
IT & Epic
IT & Epic

‘Get Rid of the Stupid Stuff’ initiative will make Epic more efficient for all our users

Get Rid of the Stupid Stuff (GRoSS) is an initiative we’re doing to improve the efficiency of our Epic electronic health records system and make life easier for all our Epic users. When a team member finds an issue in Epic, they can report it immediately through the GRoSS submission form. The initiative is brought forward by the Nursing Productivity/Satisfaction End User Group and is aimed at identifying anything in Epic that is poorly designed, unnecessary or nonsensical – thereby streamlining workflows and getting rid of unnecessary hurdles. This campaign is a direct response to feedback from our nurses and clinicians via surveys from our nursing and physician end-user groups, and it is a project that has been implemented with great success at other healthcare organizations across the country, such as Novant Health, Cleveland Clinic and Mount Sinai Health System. The process When a team member finds an issue, they can report it immediately through…

IT & Epic
From the CEO
From the CEO

Our Ballad Health values: How can we incorporate them into what we do every day?

When our health system was formed, Ballad Health established a set of core values, using team member input, that help guide us in how we care for the community. Over the coming months, we want to highlight these values and think about what they mean and how we can incorporate them into everything we do. As our CEO and president, Alan Levine, says, “Our values are not just words on a wall; they’re the guiding principles of who we are.” Our six Ballad Health core values, as chosen by our team members, are: Caring Creativity Faith Honesty Quality Respect Here’s a brief video message from Mr. Levine, introducing a series of upcoming messages highlighting our values – focusing on things like kindness, compassion and empathy. As you hear stories from around the system, think about how you would feel if you were the person in that story; let them serve as reminders that we should…

From the CEO