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Team Member Kudos
Team Member Kudos

Let’s get to know our 2025 Scott and Nikki Niswonger Servant’s Heart Award winners!

Ballad Health honors a select group of team members each year with the Scott and Nikki Niswonger Servant’s Heart Award, the organization’s highest honor. Over the coming weeks, Ballad Health will feature the 2025 Servant’s Heart Award winners through videos, stories and photos — and will open the nomination process for the 2026 awards. The award is given to members of Ballad Health who have been recognized by their peers for displaying the heart of a servant by going above and beyond the normal call of duty in helping others at work and in the community. It honors four categories of team members: volunteers, physicians, front-line team members and leaders. More about the Servant’s Heart Award This award is named in honor of Scott and Nikki Niswonger, who have exemplified what it means to have the heart of a servant throughout their lives. The Niswongers were the lead benefactors in creating Niswonger Children’s Hospital and…

Team Member Kudos
System Updates
System Updates

Elizabeth Jackson, MD, selected to serve as chief medical officer of Johnson City Medical Center

Ballad Health has selected Elizabeth Jackson, MD, an accomplished general surgeon and physician leader, to serve as chief medical officer (CMO) of Johnson City Medical Center. Dr. Jackson will officially begin her new role on Dec. 8. Dr. Jackson has served as chief medical officer for Holston Valley Medical Center and Indian Path Community Hospital for the past four years, while also serving as medical director of surgical services at Ballad Health and as chairperson of the Ballad Health Clinical Council. In subsequent CMO moves: Jesse Sulzer, MD, chief medical officer for Johnston Memorial Hospital, will serve as interim chief medical officer for Holston Valley and Indian Path. Jamie Bartley, DO, chief medical officer at Bristol Regional Medical Center, has been named interim CMO for Smyth County Community Hospital and Russell County Hospital. Dr. Elizabeth Jackson Dr. Jackson is a graduate of Milligan College and earned her medical degree from East Tennessee State University Quillen…

System Updates
System Updates
System Updates

Ballad Health offering free lung cancer screenings for Lung Cancer Awareness Month

JOHNSON CITY, Tenn. – In recognition of Lung Cancer Awareness Month this November, Ballad Health is offering free, low-dose CT lung cancer screenings across the Appalachian Highlands, making early detection more accessible for those at highest risk. For the second consecutive year, and with generous support from Ballad Health Foundation, eligible individuals who have never had a low-dose CT lung cancer screening can receive a free screening at any participating Ballad Health facility. Last November, more people were screened at Ballad Health for lung cancer than in any other month since 2018, demonstrating the community’s strong commitment to early detection. Eligible individuals who have never had a low-dose CT lung cancer screening can receive a free screening at any participating Ballad Health facility. “Ballad Health Foundation once again emphasizes that early detection is essential for achieving the best possible outcomes in the face of a cancer diagnosis,” said Jack Simpson, president of Ballad Health Foundation….

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: How to express gratitude

NOTE: This message was emailed to all Ballad Health team members on Tuesday, Nov. 11. Dear Colleague: As we continue our “Better Begins With Us” program, this month’s focus on Gratitude reminds us how powerful appreciation can be in creating a strong, connected team. Gratitude is an intentional practice that helps us notice the good around us, recognize the efforts of others and strengthen the relationships that make our teams thrive. When we take time to recognize and uplift one another, we embody our core value of Caring, creating a workplace where kindness and respect thrive. This week’s “Better Begins With Us” tip Gratitude Tip #2: Effective Gratitude Expressions This week’s tip builds on our gratitude mindset by exploring the how of expressing gratitude. You’ll learn three best practices for sharing appreciation in meaningful ways: Be specific and sincere by recognizing a teammate’s unique contributions. Be timely in your acknowledgment. Choose the right medium for expressing…

B Excellent
IT & Epic
IT & Epic

Epic upgrade set for Nov. 19; here’s what you need to know to be ready

Ballad Health will do an upgrade to our Epic electronic health record (EHR) on Wednesday, Nov. 19, starting at 1:30 a.m. Epic users will experience a scheduled Epic downtime of up to two hours as the new May 2025 version of Epic is applied. Leading up to the event, Epic users will experience limitations with various Epic features beginning Friday, Nov. 14, at 5 p.m. Click here for more information on the system freeze. About the downtime Epic will not be completely offline during the downtime window, but will be placed in a “read only” status, so information can’t be entered into Epic during this downtime period. Ballad Health IT will notify users when the downtime period has ended through an IT “All Clear” notification. NOTE: A system build freeze for non-emergency Epic changes will go into effect starting Wednesday, Nov. 12, at noon, lasting until Wednesday, Nov. 19, at 6 p.m. About the upgrade Epic…

IT & Epic
System Updates
System Updates

Celebrate Women event returns Nov. 18 to support women’s health in Southwest Virginia

ABINGDON, Va. — Ballad Health Cancer Care at Johnston Memorial Hospital invites women across the region to attend Celebrate Women, a free annual event dedicated to women’s health and wellness, on Tuesday, Nov. 18, from 4 to 7 p.m. at the Southwest Virginia Higher Education Center in Abingdon, Virginia. This community event offers women an opportunity to prioritize their health while connecting with local healthcare experts and resources. The evening will feature door prizes, educational sessions, giveaways and vendor booths, all designed to promote awareness and encourage preventive care. Guests will also have the chance to win a YETI cooler as the grand prize. “Celebrate Women is such a meaningful opportunity for women to come together, learn and take steps toward healthier lives,” said Paula Fore, senior director of Ballad Health Cancer Care – Abingdon. “Through screenings, education and engagement, we’re helping women identify health issues earlier and empowering them to make informed choices about…

System Updates
System Updates
System Updates

Ballad Health leader David Lester honored with Virginia Hospital & Healthcare Association ‘Excellence in Governance’ Award

Award recognizes Lester’s decades of service strengthening healthcare access in Virginia HOT SPRINGS, Va. – The Virginia Hospital & Healthcare Association (VHHA) has recognized David Lester with the 2025 Excellence in Governance Award for his decades of leadership, strategic vision and commitment to strengthening rural healthcare across Southwest Virginia and Northeast Tennessee. Lester, a Bristol, Va., business leader and long-time healthcare governance champion, serves on the Ballad Health Board of Directors. He previously served on the Wellmont Health System Board, where he chaired the Strategic Options Committee and played a key role in guiding Wellmont and Mountain States Health Alliance through a complex and historic merger that formed Ballad Health in 2018. “This recognition truly belongs to the boards, teams and leaders I’ve been fortunate to work with –  people who care deeply about their neighbors and never lose sight of why we do this work,” said Lester in his acceptance remarks. “I’m deeply grateful…

System Updates
System Updates
System Updates

Ballad Health to launch TIPS Fall Prevention Program on Nov. 10 to enhance patient safety

Ballad Health has taken a significant step toward improving patient safety by implementing the Tailoring Interventions for Patient Safety (TIPS) Fall Prevention Program, a nationally recognized initiative designed to reduce the risk of patient falls during hospital stays. The program starts on Friday, Nov. 10. Falls are one of the most common and costly safety incidents in hospitals nationwide. By using the TIPS program on our adult inpatient population, patients and team members are empowered to work together, making fall prevention an active and ongoing process. About the program The TIPS program combines evidence-based strategies with clear, patient-centered communication to help both team members and patients actively participate in fall prevention. At the heart of the initiative is a personalized fall prevention plan for each patient, which is developed through collaboration between team members, patients, and families. The plan identifies an individual’s unique fall risks – such as mobility challenges, medication side effects and dizziness…

System Updates
System Updates
System Updates

Hospital-based team members: Take the Culture of Safety survey!

We’re halfway through the Culture of Safety survey period (Oct. 27-Nov. 17), and we want to thank all team members who have already completed the survey. Your participation provides critical insights into patient safety, event reporting and teamwork within your hospital. If you haven’t yet taken the survey, please take 10-15 minutes to do so. The survey is completely anonymous, and your honest feedback helps leadership understand what’s working well and where improvements are needed. Every response matters and contributes to action plans that improve the safety, communication and culture of our hospitals. Click here to take the survey. It can also be accessed from the Ballad Health intranet page under “Quick Links.” Once the survey closes, the Tennessee Hospital Association will share summary reports of the results to help us identify priorities and create meaningful improvements based on your feedback. Don’t miss this opportunity to have your voice heard. Complete the survey before Nov….

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Beginning the ‘Gratitude’ skill

NOTE: This message was emailed to Ballad Health team members on Tuesday, Nov. 4: Dear Colleague,  As we move into November, we’re excited to begin the next skill in our Better Begins With Us program: Gratitude, which aligns with our Ballad Health value of Caring. Over the next month, we’ll learn to look beyond ourselves, recognize the good around us, and appreciate the people and moments that shape our work and lives. Now that we’ve completed our first skill, The Empathy Effect, all team members should be at 25% completion in the program. If you’re not quite there yet, this is a great time to catch up. The Empathy skill is a cornerstone of our culture at Ballad Health … it reminds us to truly listen, seek to understand and respond with compassion. These are the same qualities that allow gratitude to take root and grow. To verify your progress, click the Progress tab (lower right-hand corner on…

B Excellent
System Updates
System Updates

It’s almost W2 time; here’s what you can do to be prepared

NOTE: This message is from Ballad Health’s payroll department. Maybe it’s not exactly W2 time yet, but it is time to start preparing. You can help us ensure you get an accurate and timely W2 by logging onto the HR/PR Service Center(Employee Space) and taking a few minutes to do the following. Verify your Social Security Number. Making sure we have the correct Social Security Number ensures your wages are reported accurately. Verify your address. Making sure we have an accurate address ensures you get important information timely. Review your tax withholding. You may update your tax withholding via the HR/PR Service Center (Employee Space) at any time. Authorize eW2s. Authorizing your eW2 is a simple way to ensure you get your W2 as quickly as possible. You can access Employee Space to do these updates by going to Quick Links > HR & Payroll Service Center > My Profile; then go into Personal Information to update address…

System Updates
System Updates
System Updates

Ballad Health announces $100K donation to Second Harvest Food Bank if local families are cut off from SNAP benefits

Ballad Health will make a $100,000 donation to the Second Harvest Food Bank of Northeast Tennessee if families are cut off from their food stamps due to the government shutdown, Ballad Health Chairman and CEO Alan Levine has announced. Because of the federal shutdown, Supplemental Nutrition Assistance Program (SNAP) funds are expected to run out  Saturday, Nov. 1. Tennessee Gov. Bill Lee’s office released a statement for Tennessee SNAP recipients to “expect a lapse in benefits on their cards” Saturday. Nearly 700,000 people across the state receive SNAP benefits, including more than 37,000 in Northeast Tennessee. In a post on the social media platform X, Levine said: “We are praying the government shutdown ends. But if it has not ended by Friday, and if it is true families will be unable to use their SNAP benefits beginning Saturday, Ballad Health will be making a $100,000 contribution to the 2nd Harvest Food Bank to support our neighbors….

System Updates
HR & Benefits
HR & Benefits

ACTS of Service Recognition program now on the new Culture Cloud platform

Have you logged in to the upgraded ACTS of Service Recognition program yet? It’s now powered by Culture Cloud, making it easier than ever to celebrate one another and recognize the great work happening across Ballad Health every day. How to log in: Either go to culturecloud.com on a computer, download the Culture Cloud mobile app to your phone, or click the ACTS of Service Appreciation quick link on the front page of the Ballad Health intranet. When prompted, enter your company login ID – that’s your Ballad Health Team Member # without the “U.” If asked to enter your company name, type Ballad Health or simply Ballad. You’ll then be directed to the password screen. If you’ve never logged in before, click “Reset or Forgot Password” and follow the instructions to set up your password. Once you’re in, take a few minutes to explore the new platform. Send recognition to a teammate, celebrate a…

HR & Benefits
Team Member Kudos
Team Member Kudos

Congratulations to the newest graduates of the Excellence in Leadership Program!

On Oct. 22, dedicated leaders came together at the Training and Education Center in Blountville to complete their final session of Ballad Health’s Excellence in Leadership Program. Throughout the program, this cohort demonstrated commitment, collaboration and a great sense of camaraderie – sharing ideas, insights and plenty of laughter along the way. Designed to empower leaders across Ballad Health, the program focuses on building a culture rooted in trust, open dialogue and engagement. Participants explore a wide range of essential leadership topics, including: Human Resources Finance The Journey to High Reliability Creating a Culture of Trust In addition to these core areas, the program features three Franklin Covey-certified trainings, access to the Franklin Covey Impact Platform, a 360° Feedback Diagnostic, and the DiSC for Managers Personality Assessment – tools that help leaders grow both personally and professionally. We’re proud of this group’s achievements and excited to see the positive impact they’ll continue to make across…

Team Member Kudos
B Excellent
B Excellent

B Excellent Tuesday Tip: Wrapping up the Empathy Effect skill

NOTE: This message was emailed to all Ballad Health team members on Tuesday, Oct. 28. Dear Colleague,  As we wrap up our first skill in the Better Begins With Us program, The Empathy Effect, we want to take a moment to thank you for your continued engagement. Your commitment to growing through these lessons shows how much you care about strengthening both your own connections and the culture we share here at Ballad Health. This week’s tips are great reminders that honesty in action goes far beyond words. It’s about the care, accountability, and empathy we demonstrate every day. When we take time to see and support each other and when we foster a culture that learns rather than blames, we build teams rooted in trust and compassion. These practices reflect honesty plus strengthen the reliability that our patients, colleagues and communities depend on. This week’s Better Begins With Us tips The Empathy Effect: Simple Ways…

B Excellent
System Updates
System Updates

Culture of Safety survey open for hospital-based team members

Hospital-based team members: Share your voice in the Culture of Safety survey! From Oct. 27 through Nov. 17, all hospital-based team members are invited to participate in the Culture of Safety survey, required every two years by the Centers for Medicare & Medicaid Services (CMS) and The Joint Commission. This survey is an opportunity for you to provide feedback on patient safety, event reporting and teamwork within your hospital. The survey is anonymous and takes about 10-15 minutes to complete online. Team members will select their specific hospital from a drop-down list. Ballad Health leadership will not see individual responses, ensuring your feedback is confidential. Once the survey closes, the Tennessee Hospital Association provides summary reports for each facility to use to develop action plans focused on improving safety, communication and teamwork. This is your opportunity to help shape the environment where we care for patients and support one another. Make your voice heard! Take…

System Updates
IT & Epic
IT & Epic

Cybersecurity Awareness Month: Reducing top AI anxieties

Throughout October, which is recognized as Cybersecurity Awareness Month, we’re looking at artificial intelligence (AI) and how it fits into healthcare. The simple answer – it can be a great benefit, but there are also potential drawbacks. Here’s a quick look at how AI has found its way into healthcare and become a crucial part of what we do. And check out our previous messages about AI this month: Oct. 3 – For Cybersecurity Awareness Month in October, we focus on artificial intelligence, or AI Oct. 10 – For Cybersecurity Awareness Month, we look at the pros and cons of using AI in healthcare Oct. 16 – Cybersecurity Awareness Month: The rise of AI in healthcare

IT & Epic
System Updates
System Updates

Get to know some of our new clinicians across the system

Here are some of our latest clinicians to join Ballad Health: Amy Shortt, ACNP-AG, joins Ballad Health CVA Heart Institute – Bristol BRISTOL, Tenn. – Amy Shortt, ACNP-AG, has joined Ballad Health CVA Heart Institute – Bristol, specializing in cardiology. At Ballad Health CVA Heart Institute, Shortt offers a broad range of services and treatments, including comprehensive assessments, lifestyle education, management of cardiac arrhythmias, management of hypertension, medication management and interpretation of cardiac testing . “I treat each patient as if they are my own family member,” she said. Shortt earned degrees from Maryville University in St. Louis, Missouri, and Western Governors University in Clayton, Missouri. She is board-certified as an adult-gerontology acute care nurse practitioner by the American Association of Critical-Care Nurses. Shortt is located at Ballad Health CVA Heart Institute, 271 Medical Park Blvd., Bristol. For more information, please call 423-230-5000 or visit balladhealth.org. Aria Pless, PA-C, joins Ballad Health CVA Heart Institute…

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Choosing empathy

NOTE: This message was emailed to all Ballad Health team members on Tuesday, Oct. 21. Dear Colleague,  Welcome to another week of our new B Excellent program, Better Begins With Us! This program is designed to help us strengthen the connections that make Ballad Health a great place to work and receive care. Each tip gives us a chance to grow together by building habits that reflect our shared values and support one another in meaningful ways. For the opening skill of the program, we’ve been focusing on an important part of emotional intelligence: empathy. While some people are more naturally empathetic than others, empathy is a skill that can be learned through intentional practice. When we take the time to understand and respond to the emotions of others, we build stronger relationships with our patients and coworkers. Choosing empathy helps create a workplace where everyone feels valued and supported. This week’s Better Begins With…

B Excellent
Diversity & Inclusion
Diversity & Inclusion

A quick look at Spiritual Health Services, our chaplains and how they serve us

Chaplains are an essential part of the care we provide at our hospitals. As we recognize Spiritual Health Week this week, here’s a quick look at our Spiritual Health Services department, our chaplains, how they serve us, and when you might need to request a chaplain. They are available to serve our patients, their families and our team members in times of need. Ballad Health’s Spiritual Health Services Spiritual Health Services at Ballad Health has a mission to improve the health and wellbeing of our patients, their families and team members. Chaplains provide compassionate, spiritual and emotional support to all, regardless of race, faith, gender, socio-economic status or sexual orientation. Clinical pastoral education (CPE) Clinical pastoral education (CPE) is the educational arm of the Spiritual Health Services department. CPE is an experience-based, graduate-level theological education, combining the practice of spiritual care with peer group reflection. Clinical Pastoral Education is open to seminary students, ordained clergy,…

Diversity & Inclusion
HR & Benefits
HR & Benefits

Important HR reminders and info: Flu shots, COVID/flu protocols and more

NOTE: This message was emailed from HR to all Ballad Health team members on Wednesday, Oct. 15: Dear Colleague, As we move into a busy fall season, there are several important initiatives with deadlines underway across Ballad Health. From annual requirements like flu vaccinations and performance appraisals to an opportunity to cash-in 20 hours of PTO and return to work protocols going into flu season, we want to be sure everyone has the key details in one place. Please take a moment to review these reminders and stay up to date on upcoming deadlines, protocols, and reminders. Flu vaccination deadline – Oct. 17 All Ballad Health team members are required to receive their annual flu vaccine by Friday, Oct. 17, at 4 p.m., unless a medical exemption or religious accommodation has already been approved. Vaccines are available now at Team Member Health offices or you can get it elsewhere and submit the documentation. Use this…

HR & Benefits
System Updates
System Updates

Niswonger Children’s Hospital Scarecrow Skedaddle & Shindig promises afternoon of family fun

JOHNSON CITY, Tenn. – Lace up and bring your costumes to the annual Niswonger Children’s Hospital Scarecrow Skedaddle and Shindig, an annual event of fall family fun! The event on Sunday, Oct. 26, features not only a 5K race, but a 1-mile fun run and modified race, so racers of all abilities are welcome to join in on the fun. Packet pickup begins at 11:30 a.m. at the East Tennessee State University/Ballad Health Athletic Center (mini dome). The races will be followed by a Shindig, which is a family-friendly event full of photo ops, games, activities, vendors and more. Opening ceremonies start at 1:30 p.m. The modified race starts things off at 1:45 p.m., with the 1-mile fun run following at 2 p.m. The 5K gears up at 2:30 p.m. It’s $10 to enter the race, but the Shindig is free for all who want to attend. Registration is open at thegoosechase.org.

System Updates
HR & Benefits
HR & Benefits

Balladeers update for September: Fall fun in the corn maze

The Balladeer Children’s Program had a busy September, with fall fun in the corn maze. There’s plenty more fall fun coming up, including a Halloween event! The Balladeer program, a free benefit for Ballad Health employees, is intended to strengthen family bonds and relationships among our Ballad Health family. Activities include visits to area attractions, picnics in local parks, holiday celebrations and activities, sports activities, discount tickets for attractions or events, treats, take-home projects and much more. Here’s what the Balladeers have been up to lately and what they’ve got coming up. September events Corn mazes The Balladeers had two corn maze events – at Fender’s Farm and at The Stickley Farm, with more than 700 people attending. It was a great way to welcome in the fall season! Balladeer children received free admission, and families were able to bring additional guests to join them for a Balladeer exclusive first look at the farms this…

HR & Benefits
System Updates
System Updates

Veteran executive Rebecca Beck named CEO of Johnson City Medical Center

Mitch Kennedy, RN, to serve as interim CEO of Holston Valley Medical Center, Indian Path Community Hospital as Beck transitions to Johnson City and national search begins JOHNSON CITY, Tenn. – Ballad Health has selected Rebecca Beck as CEO of Johnson City Medical Center, effective Nov. 2. Beck, who has served as CEO of Ballad Health’s Holston Valley Medical Center and Indian Path Community Hospital since 2022, was selected after a broad regional and national search. “Rebecca is a leader who listens, inspires her team and always puts patients and communities first,” said Alan Levine, chairman and CEO of Ballad Health. “Her steady judgment, deep understanding of our region and commitment to our mission make her the ideal choice to guide Johnson City Medical Center forward.” Beck brings extensive leadership experience within the Ballad Health system, having served at Holston Valley, Bristol Regional Medical Center, Hawkins County Memorial and Hancock County hospitals. Under her guidance,…

System Updates
Photo Credit: Evoto
B Excellent
B Excellent

B Excellent Tuesday Tip: Using empathy framework to help teammates

NOTE: This message was emailed to all Ballad Health on Tuesday, Oct. 14. Dear Colleague,  We’re excited to continue our new B Excellent program, Better Begins With Us, which connects meaningful skills with some of our core values: Honesty, Caring, Faith and Respect. As we begin this journey together, we also want to thank you for participating in our previous program, Team Collaboration. To help us make future programs even better, please take a few minutes to complete a brief post-survey about your experience with Team Collaboration. Your feedback will help shape the content we deliver moving forward. B Excellent Team Collaboration Post-Assessment Survey Last week, we explored The Empathy Framework, learning how to recognize and understand the perspectives of others. This week, we’re taking that skill one step further by applying that framework to real world situations. This week’s Better Begins With Us tip The Empathy Effect: The Empathy Framework to Help Your Teammate…

B Excellent
IT & Epic
IT & Epic

For Cybersecurity Awareness Month, we look at the pros and cons of using AI in healthcare

Throughout October, which is recognized as Cybersecurity Awareness Month, we’re looking at artificial intelligence and how it fits into healthcare. The simple answer – it can be a great benefit, but there are also potential drawbacks. Pros of AI in healthcare AI-enhanced healthcare applications offer numerous advantages, including: Enhanced diagnostic accuracy to identify conditions earlier and more precisely. Advanced data management to ensure medical professionals have quick access to relevant information that enables informed clinical decisions. Personalized treatment plans that take genetic, clinical and lifestyle factors into account for more effective and individualized care. Accelerated drug discovery to identify potential drug candidates and speed up time to market. Enhanced predictive analytics to identify trends, predict disease outbreaks and enable early interventions. Reduced costs and improved administrative efficiency for appointment scheduling, billing, claims processing and automated workflows. Better accessibility for patients regardless of location via wearables and sensors. Improved patient engagement through applications that offer personalized…

IT & Epic
System Updates
System Updates

Application period open for Ballad Health’s Nurse Fellowship, Nurse Residency programs

Ballad Health is committed to supporting new members of the nursing profession, and we offer two excellent programs to help develop nurses just joining Ballad Health out of nursing school – our Nurse Fellowship Program and our Nurse Residency Program. Applicants must have accepted an RN position with Ballad Health in order to participate. Both programs are now open for applications. Visit here to learn more about the two programs or to apply! Nurse Fellowship Program This program takes place during the student’s last semester of nursing school and helps prepare them to enter the workforce as new graduate registered nurses. (This covers May/August 2026 graduates.) Who’s eligible to apply – ADN/BSN students who are entering the last semester of an accredited nursing program with a GPA of 2.75 or above, and have accepted a post-graduate RN position with Ballad Health. Program details – Nurses work with a nurse preceptor and collaborate with interdisciplinary teams, and are…

System Updates
System Updates
System Updates

Excellence Awards submission period extended until Dec. 2

The deadline for submitting improvement projects for the 2026 Ballad Health Excellence Awards has been extended until Tuesday, Dec. 2, at 11: 59 p.m. Last year, we received an incredible 142 entries from across the organization, showcasing the innovation, dedication and excellence that our teams exhibit every day. This year’s submission deadline had been set for Nov. 3, but due to the number of project submissions that are in progress right now, the deadline was extended to give teams adequate time to submit their entries. Submission period Opened: Friday, Aug. 1, 2025 Closes: Extended until 11:59 p.m. on Dec. 2, 2025 Awards ceremony: Spring 2026 Click here to access the submission form. Note: You must be on a Ballad Health network device to access the submission link. You can also find the submission form on the Ballad Health intranet main page under “Quick Links” or by clicking the Excellence Awards banner at the top of…

System Updates
B Excellent
B Excellent

Introducing our new B Excellent program: Better Begins With Us

NOTE: This message was emailed to all Ballad Health team members on Tuesday, Oct. 7. Dear Colleague,  This week, we’re launching our newest B Excellent program – Better Begins With Us! We’re excited to share this next step in our journey of growth and excellence. The skills and tips in this program were carefully selected to align with and strengthen some of our core values: Honesty, Caring, Faith and Respect. Each month, we’ll focus on one skill designed to reflect a specific value: October: The Empathy Effect – Honesty November: Gratitude – Caring December: What Does It Mean to S.E.R.V.E. – Faith January: There for Each Other – Respect For current Ballad Health team members, Better Begins with Us has been automatically assigned to you in the Practicing Excellence app or desktop interface. Simply go to the Progress tab (top right corner on desktop, lower right corner in the app) and select the program from the “Select Program” list. We’ll begin…

B Excellent
HR & Benefits
HR & Benefits

A few cybersecurity tips from Lincoln Financial

Lincoln Financial, Ballad Health’s retirement plan and health savings account partner, wants all Ballad Health team members to be safe from cybersecurity threats. Whenever you’re working online with Lincoln – or anything else – you can protect yourself by following a few tips provided below. The best way to protect your account is to register for online access at LincolnFinancial.com/Register, if you don’t already have an online account. Lincoln also has steps you can take to be reimbursed for losses resulting from cybercrime. Click here to view the flyer below in PDF format.

HR & Benefits
Team Member Kudos
Team Member Kudos

Celebrating the August 2025 graduates of the Excellence in Leadership program

Congratulations to the latest cohort of the Excellence in Leadership program, who successfully completed an intensive five-week journey of growth and development. Excellence in Leadership provides meaningful education, tools, resources and networking for effective and successful leadership at Ballad Health. It is for team members newly hired or promoted to their first Ballad Health position of manager, director or any position that requires supervision of team members. This August 2025 group was the first to experience the newly updated curriculum, designed to better equip emerging leaders with the tools and insights needed to thrive in today’s dynamic workplace. While the program continues to emphasize foundational topics such as personality and leadership styles, finance, human resources, building a culture of trust, and the path to high reliability, it now includes several exciting new components. These additions – “6 Critical Practices for Leading a Team,” “Navigating Difficult Conversations” and “Multipliers” – are part of the Franklin Covey Impact Platform and…

Team Member Kudos
System Updates
System Updates

Family fitness: Simple tips to keep everyone active

Being active as a family is the focus for National Family Health and Fitness Day on Saturday, Sept. 27. JOHNSON CITY, Tenn. – National Family Health and Fitness Day is coming up on Saturday, Sept. 27. It’s a day intended to promote physical activity and healthy living, as well as togetherness as a family. The Wellness Center encourages everyone to engage in some fun and healthy activities on Family Health and Fitness Day – and any other day of the year, for that matter. Just doing some basic activities with your family can improve your health, both physically and mentally. In addition to the exercise benefits, it also promotes togetherness and can brighten your attitude. Get outdoors – Do a hike or just a walk in the neighborhood or on a local fitness path. Even spending a little time working in the garden is beneficial. It’s uplifting for most people simply to be in the…

System Updates
System Updates
System Updates

RNs and LPNs: Opportunities available to mentor Ballad Health Academy pre-LPN students

The Ballad Health Academy has admitted 200 students from participating regional secondary schools who will begin their healthcare-related education in fall 2025. We are seeking mentors for the pre-LPN high school students to support and guide them on their academic and career journey in healthcare. Licensed RNs and LPNs with at least one year of experience are encouraged to consider this opportunity to make a meaningful impact on the development of future healthcare professionals. Comprehensive resources have been prepared to assist mentors in their role. For nurses working in PACE-eligible acute care environments, this mentorship activity qualifies as an approved PACE activity. Mentors are expected to commit for the duration of the student’s LPN Ballad Health Academy course. More information about becoming a nurse mentor at Ballad Health is available at: balladhealth.org/careers/nursing/nurse-mentor-program If you are interested in volunteering for a mentorship opportunity to support a high school student embarking on their health care education (or…

System Updates
B Excellent
B Excellent

B Excellent topics from our Team Member Engagement Survey: Let’s talk about compensation

NOTE: This message was emailed to all Ballad Health team members on Wednesday, Sept. 10. Dear Colleague,  If you haven’t yet completed the Team Collaboration program, there is still time to catch up. You have until Sept. 30 to finish and still be considered on-time for your annual evaluation. Staying on pace ensures you gain the full benefit of the program while keeping your progress aligned with our mutual goals of excellent patient care and team member relationships. As we wrap up the Team Collaboration program, the next few Tuesday Tips will focus on themes raised in the recent Team Member Engagement Survey. These are an opportunity to clarify common questions and provide more insight into topics that are important to you. This week’s topic is compensation. As you might know, Ballad Health has invested more than $160 million in wage increases and increases in benefit programs – such as opening nine new Early Learning Centers…

B Excellent
System Updates
System Updates

Bug of the Month for September is the common cold

Did you know there are more than 1,400 known species of human pathogens, including viruses, bacteria, fungi and protozoa? Each month, our Ballad Health infection prevention team is highlighting one of those pathogens that you might encounter in your work. See what you know, or can learn, about these “bugs” through our “Bug of the Month” series! This month, we’re spotlighting our old friend the common cold, which more specifically is a viral infection of the upper respiratory tract. If you have questions or want more information, please reach out to your infection preventionist. Click here to see the flier below in PDF format.

System Updates
Team Member Kudos
Team Member Kudos

Ballad Health well-represented in Business Journal’s Healthcare Heroes awards

JOHNSON CITY, Tenn. – Congratulations to our 2025 The Business Journal of Tri-Cities TN/VA Healthcare Heroes award winners! Several outstanding Ballad Health team members were honored by the Business Journal for their extraordinary service, including efforts during Hurricane Helene and its aftermath. Healthcare Heroes honorees from Ballad Health included: Ballad Health Corporate Emergency Operations Center (CEOC) – Received the Cup of Kindness special Meritorious Service Award for their work on Hurricane Helene Dr. Brandon Green – Chief of orthopedic surgery at Niswonger Children’s Hospital Jennifer Harrah – Administrator and chief nursing officer, Unicoi County Hospital Dr. Sean Ochsenbein – Chief medical officer for Unicoi County Hospital, Sycamore Shoals Hospital and Johnson County Community Hospital Sarah Trent-Pressley – Director of patient services, Hawkins County Memorial Hospital and Hancock County Hospital Chastity Trivette – Administrator, Johnson County Community Hospital Also honored with a posthumous remembrance was Boone McCrary, RN, from Greeneville Community Hospital, who lost his life…

Team Member Kudos
HR & Benefits
HR & Benefits

Football Fridays are back!

NOTE: This message was emailed to all Ballad Health team members from HR on Tuesday, Sept. 2. Dear Colleague, Autumn is here, and with it comes football season! To celebrate, Ballad Health team members are now permitted to wear polo shirts featuring their favorite college or professional team logo on Fridays. Football Fridays will run through the week of the NCAA Football Championship, ending Friday, Jan. 17. As a reminder, team members must continue to follow Ballad Health’s dress code and personal appearance policy. Western-style jeans (of any color), denim pants and jerseys are not permitted during Football Fridays. Polo or other collared shirts must be in good condition – free of wrinkles, stains, tears, frays or rips – and appropriately sized and fitted to the wearer. If you have questions about the dress code or personal appearance policy, consult our Ballad Health dress code policy (located on the intranet) or email Human Resources at HR4U@balladhealth.org….

HR & Benefits
System Updates
System Updates

The Nurses’ Station: Summer 2025 issue of Ballad Health’s nursing newsletter

NOTE: To view this newsletter in PDF format, click here. A message from Dr. Lisa Smithgall As a rural health system – like many others across the nation – Ballad Health has experienced a higher vacancy rate among licensed nurses due to the ongoing shortage and the lasting impact of the pandemic in our region. New graduate RNs and LPNs represent the largest segment of licensed nursing hires at Ballad Health each year. Over the past three completed fiscal years, we have hired an average of 318 RN graduates annually, which is consistent with our pre-pandemic hiring levels. However, regional academic nursing programs have seen a decline in enrollment, with18% fewer graduates available this year compared to 2019, before the pandemic. Ballad Health’s ability to maintain – and even increase – the number of new nurse graduates choosing to work here, despite the regional decline in available graduates, is a significant factor in reducing our…

System Updates
System Updates
System Updates

Here are some quick tips for managing stress at work

As part of Ballad Health’s team, we’re all too familiar with the challenges that come with our roles. Working in healthcare is deeply rewarding, but it can also be emotionally taxing whether you work in a clinic, hospital or are bringing stress from home into your workday. To ensure we’re at our best, it’s essential to have effective strategies to manage our own negative emotions. Here are two simple techniques that can help reduce stress and are easily integrated into your daily routine: STAR breathing This method helps in calming the mind and body. Start at any “breathe in” section on the star. Trace your finger over the “breathe in” side of the point. Hold your breath when your finger gets to the tip of the point. Breathe out as you trace your finger over the other side of the point. Keep going until you reach where you started. When you trace the whole star,…

System Updates
System Updates
System Updates

Employee Assistance Program: Help when dealing with traumatic events or everyday stresses

Although it’s been nine months since devastating flooding impacted our region, for those who have experienced high-stress situations like a natural disaster, the memories can remain fresh. News reports, anniversary dates, social media posts, reading, watching TV or movies, even sounds or smells can bring back difficult memories. We recognize that negative experiences can stick with you and come up when you least expect it – which is why Ballad Health’s Employee Assistance Program (EAP) is available to all team members and their covered dependents. EAP benefits include up to 10 therapy and/or medication management visits per plan year at no cost. These services are delivered by licensed professionals – including licensed clinical  social workers, licensed professional counselors and psychiatric mental health nurse practitioners – either in person or via telehealth. Online scheduling is available at balladhealth.org/medical-services/behavioral-health-mental-health, making it easier than ever to get started. We encourage all team members to reach out to the…

System Updates