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B Excellent Tuesday Tip: An introduction to our next program

NOTE: This message was emailed to Ballad Health team members on Tuesday, Sept. 29. Dear Colleague,  Before we begin our next B Excellent program, we want to make sure everyone has a chance to finish what they’ve started. If you haven’t completed all of the tips and skills in the 2026 Advanced Team Collaboration program, please take the time to finish your remaining content so you can stay current. The grace period to complete the program ends Thursday, Oct. 22. All skills and tips must be completed by that date. Completing Advanced Team Collaboration will help make sure you’re ready to move forward with our next B Excellent program. Starting next week, we’ll launch The Impact of You: How We Show Up Shapes What We Build Together. This is a three-month B Excellent program that will run through the end of December. For this program, leaders and team members will work through the same content,…

B Excellent
System Updates
System Updates

Ballad Health named 2026 Dr. Lorna Breen Wellbeing First Champion

Becomes first integrated health system in Tennessee to receive national distinction The Big Picture: Ballad Health has been recognized as a Dr. Lorna Breen Wellbeing First Champion for 2026 by the Dr. Lorna Breen Foundation. This designation recognizes healthcare organizations that support their clinicians’ mental well-being at a high level by eliminating intrusive mental health questions and stigmatizing language from licensing and credentialing applications. While a handful of freestanding facilities have received this distinction, Ballad Health is the first integrated health system in Tennessee to be recognized by the foundation. The background By the numbers Why it matters What leaders are saying “This achievement reflects the outstanding work of our Medical Staff Services team in partnership with the Medical Staff Services Committee of the Ballad Health Clinical Council,” said Dr. Amit Vashist, Ballad Health’s chief clinical officer. “Their thoughtful modernization of our credentialing processes supports both clinician well-being and patient safety. As a board-certified psychiatrist,…

System Updates
System Updates
System Updates

Sepsis Awareness Month: Take the quiz to enter our prize drawing!

September is Sepsis Awareness Month, so throughout the month we’ve been spreading the word to our team members and to the public about sepsis – what is it, why is it a critical issue, what do you need to know about it, and much more. This condition is deadly serious and it’s important that team members and the public are aware of it. Ballad Health has made sepsis prevention a major focus because it creates so many serious issues with our patients. Sepsis can lead to worse outcomes, longer and more expensive treatments and more readmissions. If we decrease the number of sepsis cases, we’ll see better patient outcomes. In recognition of our collective learning about sepsis this month, we have organized a prize drawing. Team members who complete the quiz will be eligible for the drawing, regardless of quiz score. Most importantly, what you take away from the quiz could save your life or the…

System Updates
Ballad Health News Podcast
Ballad Health News Podcast

Ballad Health News Podcast for Sept. 21-25: Dolly Parton T-shirts, flu shot exemption info, PTO cash-in option and more!

Here’s the latest Ballad Health News Podcast, covering news from the week of Sept. 21 to Sept. 25. Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
System Updates
System Updates

Dolly Parton T-shirts by Ballad Health now on sale, supporting her Imagination Library

UPDATE: Due to popular demand, youth sizes of the Dolly T-shirt are now available to order online in short- and long-sleeve styles. Youth short-sleeve T-shirts will also be available in Ballad Health gift shops beginning Oct. 5 while supplies last. In honor of Dolly Parton’s remarkable legacy and “9 to 5 Day” on Sept. 25 (9/25), which many are celebrating as Dolly Parton Day, commemorative T-shirts are now available for purchase online through Oct. 25. All proceeds support Dolly Parton’s Imagination Library through The Dollywood Foundation, helping inspire a love of reading among children across the Appalachian Highlands. To further support the mission of Imagination Library, Ballad Health will also match proceeds from the shirt sale up to $25,000. Ballad Health’s Dolly Parton tribute T-shirts feature a special design celebrating her legacy of caring, creativity and faith on the back. The T-shirt design has been approved by The Dollywood Foundation and Dolly Parton’s estate in…

System Updates
HR & Benefits
HR & Benefits

Message from HR: Flu vaccination medical exemption and religious accommodation request window now open

NOTE: This message was emailed to Ballad Health team members on Sept. 23. Dear Colleague, The request period for medical exemptions and religious accommodations related to Ballad Health’s annual flu vaccination requirement is now open and will close on Wednesday, Oct. 7. Team members seeking a new medical exemption or new religious accommodation must complete the appropriate online request form and submit all required documentation by the deadline. Late submissions will not be considered. Request form links Important info about exemptions and accommodations For all new requests, both the completed form and required documentation must be received by the deadline in order to be reviewed. Annual flu vaccination requirement To help protect the health and safety of our patients, visitors and fellow team members, all Ballad Health team members are required to receive an annual flu vaccination. The deadline to receive your flu vaccine unless you have an approved medical exemption or religious accommodation on…

Generic image of a bullhorn making an announcement
HR & Benefits
HR & Benefits
HR & Benefits

2026 PTO cash-in opportunity begins Oct. 5

NOTE: This message was emailed to Ballad Health team members from HR on Sept. 24. Dear Colleague, This year, Ballad Health will once again offer team members the opportunity to cash in a portion of their accrued paid time off (PTO). Beginning Oct. 5, eligible team members may elect to cash in up to 20 hours of PTO to be paid out on a separate check in late November or to roll that amount over into their health savings account (HSA) or Lincoln retirement account. To help you prepare, please review the details below and consider which option best fits your situation. Here are the details about this year’s PTO cash-in opportunity: Reminder about PTO balances After the first pay period in January 2027 closes, any remaining PTO hours above 100 will be moved to a frozen bank. Team members do not lose the value of these hours. Frozen-bank hours remain available if the regular…

HR & Benefits
B Excellent
B Excellent

B Excellent Tuesday Tip: Wrapping up the ‘Advanced Team Collaboration’ program

Dear Colleague,  This is our final tip in the Advanced Team Collaboration program, so it’s a good time to look back at what we’ve learned together. Throughout the program, we’ve explored what makes a strong team member, from reliability and effective communication to critical thinking, problem solving and working through challenges together. We’ve talked about asking questions, challenging assumptions, sharing different perspectives and taking an active role when something needs to be solved. For our final tip, we’re taking one more step by looking at a skill that can help us approach those challenges in new ways: creativity. This Week’s Tip Critical Thinking & Problem-Solving Tip #6: Harnessing Creativity We often think of certain people as being “creative,” as though creativity is something you’re either born with or you’re not. But creative thinking is a skill that can be learned and strengthened. And creativity isn’t a finite resource that gets used up. In fact, the…

B Excellent
System Updates
System Updates

When every minute matters: One family’s sepsis story

September is Sepsis Awareness Month. This story, told by a Ballad Health team member, demonstrates how important it is to recognize the warning signs of sepsis and to act quickly. Sepsis can move frighteningly fast. Recognizing it early can mean the difference between life and death. Regina knows that better than most. She has watched sepsis threaten the lives of two people she loves — her 8-year-old son, Luke, and years later, her mother. Their experiences were different, but together they taught Regina a lesson she wants others to hear: Know the warning signs. Trust your instincts. And act quickly. For Regina, that lesson began with Luke. In 2003, Luke was an energetic 8-year-old playing football on a hot fall day during grandparents’ weekend. He came off the field complaining of a headache and not feeling well. At first, Regina thought he was just being an 8-year-old boy who didn’t want to play football. Then…

System Updates
System Updates
System Updates

Save the date: Ballad Health Trauma Conference is coming up Oct. 9 at ETSU

JOHNSON CITY, Tenn. – The 2026 Ballad Health Trauma Conference is set for Friday, Oct. 9, from 8 a.m. to 4 p.m., at the James and Nellie Brinkley Center at East Tennessee State University, bringing together trauma and emergency care professionals for a day of education. This conference brings together physicians, advanced practice providers, nurses, emergency department staff, EMS professionals and other healthcare providers from across Northeast Tennessee and Southwest Virginia to explore current topics and emerging trends in trauma care. Topics include: Visit the event site for more information or to register. Registration is $15. Whether you provide care in the prehospital setting, emergency department, operating room, ICU, or trauma service, this conference offers practical education that can be applied to improve patient care and outcomes. For questions, contact Jessica Antonino at Jessica.antonino@balladhealth.org. Ballad Health is accredited by the Accreditation Council for Continuing Medical Education to provide CME for physicians and designates this activity…

System Updates
System Updates
System Updates

Reminder: Project submission period for the 2027 Ballad Health Excellence Awards is open through Oct. 29

The submission period for the 2027 Ballad Health Excellence Awards is open through Oct. 29. If you’ve been involved in a performance improvement project at Ballad Health, now is your chance to be recognized! Last year, we received 102 entries from across the organization, 87 of which were eligible for judging – showcasing the innovation, dedication and excellence that our teams exhibit every day. Click here to see a review of some of our top award winners from 2026, and you can also visit this site which has an extensive gallery of photos from the 2026 awards, available for viewing and downloading. We’re excited to build on that momentum and once again celebrate the impactful work that continues to happen throughout Ballad Health. Submission period *In order to ensure appropriate time for the judging of the projects, this is a firm deadline that will not be extended. Champions of Excellence nominations Once the group project…

System Updates
Ballad Health News Podcast
Ballad Health News Podcast

Ballad Health News Podcast for Sept. 14-18: Flu shots, Excellence Awards, Woodridge administrator

Here’s the latest Ballad Health News Podcast, covering news from the week of Sept. 14 to Sept. 18: Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
HR & Benefits
HR & Benefits

Message from HR: 2026 flu vaccine and exemption information

NOTE: This message was emailed to Ballad Health team members on Tuesday, Sept. 15. Dear Colleague, To help protect the health and safety of our co-workers, patients and their families, all Ballad Health team members are required to receive an annual flu vaccine. The deadline for team members to get their flu vaccination is Wednesday, Nov. 4, at 4 p.m., unless a medical exemption or religious accommodation approval is obtained. Flu shots will be offered at Team Member Health offices from Oct. 14 to Nov. 4.     TEAM MEMBER HEALTH OFFICES AND HOURS Important info about exemptions Medical exemptions or religious accommodations for the flu vaccine may be requested beginning Wednesday, Sept. 23, through Wednesday, Oct. 7. Team members requesting an exemption must complete an online request form together with the required documents prior to the deadline. Late submissions will not be considered. Unless you’ve heard directly from Team Member Health, medical exemption approvals from 2025…

Generic image of a bullhorn making an announcement
HR & Benefits
System Updates
System Updates

Brian Myers selected as administrator at Woodridge Hospital

JOHNSON CITY, Tenn. – Brian Myers has been selected to serve as administrator of Woodridge Hospital, bringing more than a decade of behavioral health leadership experience and a strong commitment to improving access to high-quality behavioral healthcare throughout Appalachia. He assumed the role in early August. “I’m very excited about Brian’s previous experience in behavioral health, and his passion for serving the underserved,” said Tammy Albright, CEO of Behavioral Health Services at Ballad Health. “He will be an integral part of our Behavioral Health leadership structure to help ensure quality and access to services.” Myers joins Ballad Health from Appalachian Regional Healthcare, where he served as assistant vice president of Behavioral Health. In that position, he led the organization’s Behavioral Health and Addiction Medicine service lines, overseeing operations across four inpatient psychiatric hospital campuses and a comprehensive network of outpatient behavioral health programs serving communities in Kentucky and West Virginia. A native of Big Stone Gap,…

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Time management & collaborative problem solving

NOTE: This message was emailed to Ballad Health team members on Tuesday, Sept. 15. Dear Colleague,  Over the past few weeks in the Critical Thinking and Problem Solving skill in the Advanced Team Collaboration program, we’ve explored how critical thinking can help us look at challenges from different angles, break problems into manageable pieces, ask better questionsand work with others to find solutions. Each tip gives us another tool to use when something isn’t working the way it should. This week, we’ll look at two ways to put those skills into practice: managing the time pressures that can make it difficult to think clearly and working with teammates to find solutions to challenges. This Week’s Tips We all face time pressures at work. Competing priorities, tight deadlines and a long list of things that need to get done can make it difficult to stop, think, and give an important task the attention it deserves. This…

B Excellent
HR & Benefits
HR & Benefits

Ballad Health to host hiring event at Johnson City Medical Center on Thursday, Sept. 17

JOHNSON CITY, Tenn. — Those considering a career in healthcare are invited to Johnson City Medical Center’s next hiring event on Thursday, Sept. 17, from noon to 4 p.m. Job seekers should bring a resume and prepare for interviews. Positions being sought include registered nurses, certified nursing assistants, nursing assistants, occupational therapists, pharmacists, pharmacy technicians, medical technologists, sterile processing technicians and a variety of other clinical and nonclinical positions. If you know of anyone who is qualified for and interested in any of these positions, please let them know about the hiring event or have them contact HR. Those interested should enter the facility through the hospital’s main entrance (not the emergency department), where they will be guided to the seventh floor for interviews with hiring managers. “Johnson City Medical Center is entering an exciting period of growth, both for our facility and our team, and we are looking forward to welcoming new members to…

HR & Benefits
Ballad Health News Podcast
Ballad Health News Podcast

Ballad Health News Podcast for Sept. 7-11: Grand Rounds on cancer care and pediatric sepsis; Ballad Health Pharmacy

Here’s the latest Ballad Health News Podcast, covering news from the week of Sept. 7 to Sept. 11: Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
System Updates
System Updates

Register now for Grand Rounds on Sept. 30, with topic of ‘Pediatric sepsis: We have come so far … but we are only getting started’

Ballad Health’s Systemwide Grand Rounds – “Pediatric sepsis: We have some so far … but we are only getting started” – takes place Wednesday, Sept. 30, from noon to 1 p.m. It will be held at Johnson City Medical Center in Auditoriums 1-2 on the seventh floor, with an option to attend virtually. This event is part of Ballad Health’s recognition of September as Sepsis Awareness Month. Presenting will be Mark W. Hall, MD, a national leader in pediatric sepsis research. Dr. Hall is a professor of pediatrics at The Ohio State University College of Medicine and chief of the Division of Critical Care Medicine at Nationwide Children’s Hospital. Dr. Hall’s immunology work includes clinical conditions such as trauma, burns, sepsis and cardiopulmonary bypass. He is the Principal Investigator for Nationwide Children’s Hospital in the NICHD’s Collaborative Pediatric Critical Care Research Network (CPCCRN) and is an active member of the Pediatric Acute Lung Injury and…

System Updates
System Updates
System Updates

Team members can access great benefits by using Ballad Health Pharmacy

As a reminder, team members can access valuable benefits by using Ballad Health Pharmacy. Check out the advantages below. You can also help us better serve our team member workforce by completing a quick online survey. The survey is only one page and takes about three minutes to complete. Take our Ballad Health Pharmacy survey. Ballad Health Pharmacy benefits Team members and covered dependents are eligible for multiple benefits and discounts at Ballad Health Pharmacy, including: Mail delivery service Mail delivery service is available for all team members’ residential locations. Call 423-926-6154 and ask to register for courier or mail delivery service. Pharmacy staff will do the rest. Streamlining medications with MedSync In addition to home delivery, Ballad Health Pharmacy is using a powerful tool called MedSync that allows our pharmacy team to synchronize most medications so patients can receive fewer deliveries and make fewer trips to refill prescriptions. By consolidating refills, MedSync simplifies the…

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Critical thinking for decision making

NOTE: This message was emailed to Ballad Health team members on Tuesday, Sept. 8. Dear Colleague,  Over the past few weeks, we’ve explored how critical thinking can help us look at problems differently, break challenges into manageable pieces and consider different ideas and perspectives when working toward a solution. These skills give us a foundation for the next step: using critical thinking to make better decisions. This week’s tip focuses on asking better questions, digging deeper into problems and using the experiences and knowledge of others to help determine the best way forward. This week’s tip Critical Thinking & Problem-Solving Tip #3: Critical Thinking For Decision Making Better decisions often begin with better questions. When you encounter a problem, taking the time to look beneath the surface can reveal information that might otherwise be overlooked. One useful approach is the Five Whys, which involves asking “Why?” several times to get closer to the root cause of a…

B Excellent
Ballad Health News Podcast
Ballad Health News Podcast

Ballad Health News Podcast: JCMC ER update, lung cancer screenings and more

Here’s the latest Ballad Health News Podcast, covering news from the week of Aug. 31 to Sept. 4: Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
System Updates
System Updates

Johnson City Medical Center emergency department expansion enters new phase

JOHNSON CITY, Tenn. — The expansion of Johnson City Medical Center’s emergency department is moving to its next phase, bringing temporary changes for patients and visitors. As construction moves inside the hospital, the drop-off lane in front of the main hospital entrance will be reduced to one lane. This lane is reserved for patient drop-off and pick-up only. Deliveries can be made at the designated vendor delivery area at the back of the hospital. Traffic patterns along the main entrance driveway will be temporarily rerouted during this phase. ADA accessible parking will be available at the hospital’s main entrance.  Complimentary valet parking services are available during construction through a partnership with Beacon Hill Hospitality Group. The partnership will also offer directional assistance and additional security support needed as construction continues. “A visit to the hospital can already be a stressful experience, and it’s our hope that the services offered by our partners with Beacon Hill…

System Updates
System Updates
System Updates

Sepsis: Separating fact from fiction

NOTE: September is Sepsis Awareness Month. Be on the lookout for more sepsis-related articles each week in Ballad Health News this month, including an interactive quiz. Many people have heard of sepsis, but misconceptions remain about where it comes from and who is affected. Some think sepsis only happens in hospitals or only affects older adults and people with serious health conditions. In reality, it can develop from common infections and affect anyone, including people who were previously healthy. Understanding what sepsis is and recognizing when an infection may be getting worse can help people know when to seek medical care. Sepsis happens when the body’s response to an infection begins to work against it, causing damage to organs and other tissues. It is not an infection itself. Instead, it is a complication that can develop from infections such as pneumonia, urinary tract infections, skin infections and other illnesses. One common misconception is that sepsis…

System Updates
System Updates
System Updates

Ballad Health offers free first-time lung cancer screenings

JOHNSON CITY, Tenn. – Eligible patients can receive a free first-time low-dose CT lung cancer screening through Ballad Health from Sept. 1, 2026, through Jan. 29, 2027. The quick, non-invasive screening can help detect lung cancer earlier, when treatment is often most effective. “We received a tremendous response when we previously offered free low-dose CT scans,” said Dr. Shari K. Rajoo, chief medical officer for population health at Ballad Health. “Thousands of people completed their first lung cancer screening, and many told us they would not have been screened otherwise. We encourage anyone who may qualify to talk with their healthcare provider about whether screening is right for them. It is important to continue screening as recommended each year as long as you qualify. This greatly improves the chance of detecting cancer early over time.” “We encourage anyone who may qualify to talk with their healthcare provider about whether screening is right for them. It…

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Making a way to solve challenges

NOTE: This message was emailed to Ballad Health team members on Tuesday, Sept. 1. Dear Colleague,  Healthcare teams face new challenges every day, and how we respond to those challenges can have a direct effect on our coworkers, our patients and the work we do together. Critical thinking and problem solving help us look at challenges from different perspectives, break complicated issues into manageable pieces and find solutions that move the team forward. These skills are valuable in every role because everyone has knowledge, experience and ideas that can contribute to making our work better. This week’s tip Critical Thinking & Problem-Solving Tip #2: Making a Way to Solve Challenges When a challenge comes up, it can be easy to think, “That’s not my job,” “Someone else will take care of it,” or “That’s above my pay grade.” But every team member has a role to play in solving problems. This tip outlines five steps for using critical thinking to…

B Excellent
System Updates
System Updates

Now offering personal online training programs at The Wellness Center — connecting participants with a real ‘live’ trainer!

The Wellness Center in Johnson City is offering a virtual personal training program that connects participants with a real trainer at the center, enabling them to have a customized training plan even if they can’t come to the center for workout sessions. It combines a fitness and workout app with a personal, one-on-one approach to training that includes not just workouts but also diet and nutrition. Using the app also helps keep people accountable as they work the program. “This gives people a customized program right at their fingertips that can help them on their wellness journey,” said Amy Mooney, wellness coach. “It connects people with a real trainer – it’s not just with an app that’s created by AI – so people are actually being supervised by a real person who can set and meet fitness and wellness goals.” All trainers are certified. The program is open to anyone, so you don’t have to…

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Beginning the ‘Critical Thinking and Problem Solving’ skill

NOTE: This message was emailed to Ballad Health team members on Tuesday, Aug. 25. Dear Colleague,  This week, we’re beginning the final skill in the Advanced Team Collaboration program: Critical Thinking and Problem Solving. In healthcare, we encounter new information, changing circumstances and complex challenges every day. Being able to think critically helps us ask better questions, consider different perspectives and make sound decisions that can affect our teammates, our patients and the work we do together. Strong critical thinking also gives teams a way to look at familiar processes with fresh eyes and find opportunities to improve. This week’s tip Critical Thinking and Problem Solving #1: The Importance of Critical Thinking The way we’ve always done something may be familiar, but that doesn’t necessarily mean it is the best approach. Critical thinking gives us a chance to step back, examine what we believe and why we believe it and consider whether another approach could produce a better result….

B Excellent
System Updates
System Updates

Keeping a promise: Ballad Health breaks ground on new Unicoi County Hospital

$44 million hospital will restore inpatient care in Unicoi County community The big picture: Nearly two years after Hurricane Helene destroyed Unicoi County Hospital, Ballad Health leaders, elected officials and community members gathered Aug. 19 to celebrate the groundbreaking of a new hospital for the community. By the numbers Why it matters What leaders are saying Building for the future A community effort What’s next Construction is underway on the replacement hospital and is set for completion in 2028.

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