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System Updates
System Updates

A message from Eric Deaton: Ballad Health is launching an internal nursing agency

NOTE: This message was emailed to all Ballad Health team members from Eric Deaton, chief operating officer for Ballad Health, on June 28, 2022. As always, it is important to say thank you to each of you for your relentless dedication to our mission, and to our patients. The unprecedented national labor shortage is affecting the entire health care industry, and we know it is being felt throughout Ballad Health. We continue to make extraordinary efforts to reduce the impact of the shortage, but we are not naïve.  We know you each see the impact of it daily. Over the past year, we have reached out to nurses and leaders throughout Ballad Health, in each of our hospitals, as we have sought new ideas based on your experiences. I’m pleased to share with you that among the many good ideas we have heard, and are implementing, is the creation of a new internal nursing agency to help…

System Updates
Diversity & Inclusion
Diversity & Inclusion

Uncharted territory: A story of independence, innovation and teamwork within Ballad Health

This article was submitted by Ballad Health’s Spiritual Health Services department, describing a project the department spearheaded to enable chaplain Matt Hallam, who is blind, to carry out his full duties, including charting in the electronic medical record system and keeping a log of daily activities. Thanks to a team effort involving people from different departments across the system, a process was developed and a successful solution was created!   As a department leading Ballad Health in spiritual and cultural dimensions of health and well-being, we were faced with one of our greatest challenges. One of our team members/chaplains is blind. That chaplain was able to carry out most all of his duties independently, except for charting in the electronic medical records and maintaining an account of daily activities in a personal care log. This was a gap in our service at one of our facilities and we knew it needed to be addressed. Breaking…

Diversity & Inclusion
System Updates
System Updates

Smart Square updates to a new look on Wednesday, June 29

Smart Square will update its scheduling software with a modern, mobile-friendly look on June 29 between 2 a.m. and 3 a.m. This is the program Ballad Health facilities use to schedule clinical and clinical support team members. This update will primarily affect the menus within Smart Square. It will not change any of the information on Smart Square or alter any of the schedules. However, it will provide a new, smoother navigation experience that will make it easier for both team members and schedule editors to locate the tools they need. You will no longer need to toggle to Classic Smart Square to view everything you need. All scheduling tools will now be organized on the left side of the page, and preferences, notification settings and tutorials are contained in one list in the top right corner of the page. If you view your work schedule on Smart Square, please review this tip sheet before…

System Updates
Benefits & HR
Benefits & HR

Message from HR: Important reminders about our new benefit plan year

This Friday, July 1, marks the beginning of the new fiscal year and the effective date of the Ballad Health benefits you selected during open enrollment. The premium deduction for benefits will occur on the July 8, 2022, paycheck. Here’s a rundown of the key benefits being offered: MEDICAL – The Ballad Health Choice, Ballad Health Bronze and Ballad Health PPO (if applicable) plan deductibles and out-of-pocket accumulators start over on July 1. The medical plan provider directories are available online at bcbst.com/balladhealth. Click on the resources tab to review the provider listings. You can also review the provider directories on the Ballad Health intranet by clicking on Ballad Health Benefits and Network providers. Deductible, out-of-pocket and claim information can be viewed online by creating a member account on the BlueCross BlueShield website (bcbst.com). If you newly elected a Ballad Health medical plan and have not received your ID cards, or if you need additional cards, please…

Benefits & HR
From the CEO
From the CEO

Update from Alan Levine on upcoming bonus, recent Supreme Court ruling

NOTE: This message was emailed on Sunday, June 26, 2022, from Alan Levine, Chairman and CEO of Ballad Health, to all team members Dear Colleague: As always, I want to share with you our most sincere gratitude for the incredible work each of you do. I know the pressure of the labor shortages continues to take its toll. While progress is slow, I can tell you that there has been some progress in terms of hiring and reducing turnover systemwide. We will continue to lean in with our initiatives to hire more nurses and nursing support, and will continue to listen to you as good ideas are shared for how we can continue to reduce turnover. As you may recall, Ballad Health last March announced a two-part bonus we wanted to provide to all team members, with the first part being paid out in March, and the second part being paid out in July. In…

From the CEO
System Updates
System Updates

Ballad Health implementing Nurse Ambassador Program to strengthen our nursing workforce

As part of our effort to strengthen our nursing workforce, Ballad Health is implementing a Nurse Ambassador Program, where some of our current nurses can return to their alma mater and talk about the opportunities and benefits of working at Ballad Health. Nurses who join the program can earn a $1,500 bonus for each new nurse they recruit! Key details about the program The schools we are targeting are just outside Ballad Health’s geographic footprint, between two and four hours’ driving distance from Johnson City, Tennessee. Eligible nurses can apply by emailing Academic Recruitment Liaison Amanda Blevins at Amanda.Blevins@balladhealth.org. The email should include your name, position, work location, phone number, alma mater and direct supervisor’s name and title. Nurses must be licensed and in good standing and have their nurse manager’s verbal recommendation, which will be obtained by the human resources department. Traveling nurses are not eligible for the Nurse Ambassador Program. Participants will be…

System Updates
System Updates
System Updates

Ballad Health selects John Goetz as VP of community and government relations

JOHNSON CITY, Tenn. – Ballad Health has named John Goetz, an experienced healthcare policy leader, to serve as its vice president of community and government relations. Goetz brings more than 15 years of experience in healthcare policy to his new role, and he replaces Andy Hall, who retired last year. He will represent Ballad Health before elected officials at the federal, state and local levels to advocate for patients’ and communities’ health and well-being in the Appalachian Highlands. “The experience and relationships John brings to the table will strengthen Ballad Health’s presence in the community,” said Anthony Keck, Ballad Health’s executive vice president for system innovation and chief population health officer. “He is well respected by legislators and staff on both sides of the aisle and has developed strong relationships at all levels of government. He is actively involved in community organizations and is a passionate advocate for the region.” A Chattanooga native, Goetz is…

System Updates
System Updates
System Updates

First phase of construction begins on Niswonger Children’s Hospital expansion

JOHNSON CITY, Tenn. – The Ballad Health Niswonger Children’s Network has started to “Raise the Roof” on Niswonger Children’s Hospital, kicking off the first phase of a construction project that will enhance services for children and families across the Appalachian Highlands. “Ballad Health made a promise to invest in our region’s children – our region’s future – through the creation of the Niswonger Children’s Network,” said Ballad Health Chairman and Chief Executive Officer Alan Levine. “Already, the services this network is providing are changing lives. “With this expansion, we’re adding new services and capacity, with a goal of improving health outcomes and well-being for children and families. Furthermore, this investment in our children’s hospital demonstrates that our region is the right place for families and businesses to thrive.” What’s being constructed The first phase of construction consists of the conversion of an attached medical office building to a new institute – the J.D. Nicewonder Family…

System Updates
IT & Epic
IT & Epic

Reminder: Be prepared for our cybersecurity policy updates to take effect

We recently announced upcoming changes to our Ballad Health cybersecurity policies as we work to keep our patients and team members as safe as possible from cybersecurity risks. Make sure you are aware of these updates and are prepared. One of the key updates is a change in how long Outlook emails will remain in your inbox or Outlook folders before being automatically purged. Beginning on Monday, June 6, any emails older than 90 days will be automatically deleted from Outlook; this is a change from our previous policy of 180 days. So before June 6, if you have any emails you want to save that are at least three months old, make sure you save them to somewhere outside of your Outlook account so they will not be deleted. Be proactive in saving important emails before they reach their expiration date, knowing that the 90-day period updates every day. Here’s a look at our…

IT & Epic
Benefits & HR
Benefits & HR

Market volatility making you nervous about your retirement savings? Lincoln Financial has answers

Are you concerned about the volatility of today’s market and how it is affecting your Lincoln Financial retirement account? Lincoln has answers to your questions and concerns. Join Lincoln Financial’s Dan Weber, an expert on investment strategies, for a Webex discussion on market volatility, set for Wednesday, June 8, from noon-1 p.m. Dan is assistant vice president & senior director – client investment strategies for LFG. See more details and meeting information in the flyer below:

Benefits & HR
Sharecare
Sharecare

Manage your health and wellness through the Ballad Teams app

Ballad Health has partnered with Sharecare, a digital health company, to offer team members more resources to help you manage your overall well-being and health. The Sharecare platform provides personalized health profiles, where you can easily connect to information, programs and professionals to help you live your healthiest and happiest life. To access these programs, enter the B-Well powered by Sharecare portal under the resources tab in the Ballad Teams team member mobile app. You can also click here to visit the registration/login page at: https://balladhealth.sharecare.com/ Benefits of B-Well powered by Sharecare The B-Well powered by Sharecare platform also gives you the ability to access the evolving story of your health, where you can securely store and access your health data and take part in wellness programs and challenges. RealAge Test Your health profile is compiled using the scientifically based RealAge Test, which team members have access to through the B-Well powered by Sharecare platform….

Sharecare
Benefits & HR
Benefits & HR

Lincoln Financial values your cybersecurity; here’s how to keep your retirement account safe

There is an elevated risk of cyberattacks against Ballad Health, and our organization has taken several steps to defend against these attacks, including a systemwide resetting of passwords and restrictions on some external login access. We are determined to keep our system, our patients and our team members as safe as possible. Our retirement plan partners at Lincoln Financial have also prioritized your cybersecurity. See below for steps you should take through LFG to keep your retirement plan account safe. Lincoln also provides tips (see links in the flyer) for how to secure all your online interactions. IMPORTANT NOTE: Remember, DO NOT use the same password for your LFG retirement account that you use for your Ballad Health network password. It is extremely important that team members NEVER use their Ballad Health password for any other accounts.

Benefits & HR
System Updates
System Updates

Kicking off the summer right with Children’s Miracle Network partner campaigns

Looking for a way to give back to Niswonger Children’s Hospital? Be sure to visit any of the below Children’s Miracle Network partner locations in the Appalachian Highlands during their June campaigns and round up the change on your order to benefit Niswonger Children’s Hospital! Dairy Queen: June 1-July 28 Publix Super Markets: June 1-12  Ollie’s Bargain Outlet: June 12-July 9 Walmart & Sam’s Club: June 13-July 10 In 2021, Children’s Miracle Network partner campaigns raised nearly $380,000 for Niswonger Children’s Hospital through well-planned campaigns and generous donations from customers!

System Updates
Benefits & HR
Benefits & HR

Discounted Dollywood, Splash Country tickets now available for purchase online

Discounted, one-day tickets to Dollywood and Splash Country are available once again for Ballad Health team members, but the process for getting the tickets has changed – team members will now get their tickets online rather than through Ballad Health human resources. To order tickets, visit the Dollywood website’s page for Ballad Health at: store.dollywood.com/product/multi/promo/BALLADHQ NOTE: The Dollywood link does not work in Internet Explorer. Ticket prices (tax included) for Dollywood are $50.50 for adults (ages 10-up) and $47.15 for children ages 4-9. Tickets for Splash Country (tax included) are $42.65 for adults and $35.90 for children ages 4-9. The website through Dollywood will require the person purchasing the tickets to choose a date. If they are not able to go on the date they selected, they can change their reservation to another date. They simply need to use the ticket number to make a different reservation. Tickets at non-discounted rates are $94.40 per adult,…

Benefits & HR
System Updates
System Updates

Ballad Health team members can now subscribe to emergency alert notifications

Starting this week, all Ballad Health team members will have the opportunity to participate in the Everbridge emergency notification system. What is Everbridge? Everbridge is an international leader in emergency communications and is used in multiple industries, including the healthcare industry, to coordinate notifications during critical events. As a single, automated notification system, Everbridge can be used to communicate critical information during events such as a pandemic, natural disasters, manmade disasters, power outages or workplace violence. Ballad Health is already using the platform in some areas within the organization. Making the software available to all our team members will increase the efficiency of crisis communication, which in turn will lead to better outcomes for our team members, patients and visitors when it comes to disaster planning and other emergency situations. How does Everbridge work?  This week, you’ll receive an email from Ballad Health Emergency Alerts with the subject line “Register for Emergency Updates from Ballad…

System Updates