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B Excellent
B Excellent

B Excellent Tuesday Tip: Building team reliability

NOTE: This message was emailed to Ballad Health team members on Tuesday, Aug. 11. Dear Colleague,  How well a team functions often comes down to the people we work with every day and the relationships we build with them. When we know and respect the people around us, recognize the strengths they bring and take responsibility for our part of the work, together we can build a team where people can depend on one another. As we continue to work through the Team and Personal Reliability skill in the Advanced Team Collaboration program, this week’s B Excellent tip looks at practical ways each of us can strengthen team reliability and contribute to a stronger, more connected team This week’s tip Team and Personal Reliability Tip #3: How to Build Team Reliability Team reliability starts with getting to know the people around us. Our teammates bring different experiences, perspectives, skills and strengths to their work. Taking the time to learn about…

B Excellent
System Updates
System Updates

Ballad Health Academy, academic partners earn statewide honor

JOHNSON CITY, Tenn. – Ballad Health is proud to congratulate Ballad Health Academy and its academic partners for being named Secondary Program of the Year by the Tennessee Association for Career and Technical Education (TNACTE). Representatives from six local school district partners and the Tennessee Colleges of Applied Technology at Elizabethton and Morristown recently accepted the award in July at the organization’s annual summer conference. These outstanding leaders, with support from Bloomberg Philanthropies, help provide classroom education, hands-on training and support mechanisms needed for high school students to navigate potential healthcare career pathways. We’re proud to congratulate our scholastic partners from: Ballad Health is also excited to expand its Ballad Health Academy program to Johnson County Schools in 2026-27, making it the seventh local school district to join the program. In just its first year, Ballad Health Academy enrolled more than 300 students in Northeast Tennessee, with more than 500 students projected to participate in…

System Updates
Ballad Health News Podcast
Ballad Health News Podcast

Ballad Health News Podcast for Aug. 3-7: Excellence Awards, Dynamic Health and more

Here’s the latest Ballad Health News podcast, covering news from the week of Aug. 3 to Aug. 7. Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
System Updates
System Updates

Throughout August, team members can learn about Dynamic Health resource while earning CE credit and entering to win gift cards

Ballad Health team members are invited to have a little fun while exploring the Dynamic Health site on the intranet – with an opportunity to earn CE credits and win prizes throughout August. Team members can log into their Dynamic Health account and participate in the August Scavenger Hunt. While completing the scavenger hunt activities, team members can earn CE credits, discover valuable Dynamic Health resources and features and be entered for a chance to win a $15 Starbucks gift card. How it works One winner will be selected each week throughout August to receive a $15 Starbucks gift card. What is Dynamic Health? Dynamic Health is an online resource for healthcare professionals, offering reliable medical information on diseases, symptoms, diagnostic tests and treatment options. It also provides continuing education (CE) opportunities, allowing nursing and health professionals to earn contact hours through assessments – supporting continuous learning and professional growth. How to access EBSCO and…

System Updates
Foundation
Foundation

Local Walmart, Sam’s Club stores raise almost $200,000 to support Niswonger Children’s Hospital

JOHNSON CITY, Tenn. – In just four weeks, local Walmart and Sam’s Club shoppers raised almost $200,000 to support the Ballad Health Niswonger Children’s Hospital through Children’s Miracle Network, helping improve pediatric care across the Appalachian Highlands. Eighteen local Walmart locations, two Sam’s Clubs and one distribution center participated in the campaign, which benefits Niswonger Children’s Hospital as the region’s Children’s Miracle Network Hospital affiliate. Each year, the campaign raises funds by inviting shoppers to round up their purchase at checkout in support of the region’s only children’s hospital. The money raised helps provide high-quality pediatric care to thousands of children throughout the Appalachian Highlands. Each year, the campaign raises funds by inviting shoppers to round up their purchase at checkout in support of the region’s only children’s hospital. “Every year, this campaign puts a spotlight on the generosity of our community members,” said Jack Simpson, president of Ballad Health Foundation. “It shows just how…

Foundation
System Updates
System Updates

Ballad Health Excellence Awards: Submissions now open for 2027 awards

If you’ve been involved in a performance improvement project at Ballad Health, now is your chance to be recognized. Submissions for the 2027 Ballad Health Excellence Awards are officially open! Last year, we received 102 entries from across the organization, 87 of which were eligible for judging – showcasing the innovation, dedication and excellence that our teams exhibit every day. We’re excited to build on that momentum and celebrate the impactful work happening throughout Ballad Health. Submission period *In order to ensure appropriate time for the judging of the projects, this is a firm deadline that will not be extended. Click here to access the submission form. Note: You must be on a Ballad Health network device to access the submission link. You can also find the submission form on the Ballad Health intranet main page under “Quick Links” or by clicking the Excellence Awards banner at the top of the page. There are also…

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Building personal reliability

NOTE: This message was emailed to Ballad Health team members on Tuesday, Aug. 4. Dear Colleague,  The foundation of every successful team is built on people who can count on one another. As we continue to work through the Team and Personal Reliability skill in the Advanced Team Collaboration program, this week’s tip focuses on building personal reliability – a quality that strengthens trust, improves teamwork and helps each of us contribute to a positive work environment. Personal reliability grows through consistently showing up, following through on commitments and demonstrating behaviors that help your teammates know they can depend on you. This week’s tip Team and Personal Reliability Tip #2: How to Build Personal Reliability Being a reliable teammate starts with making sure your actions match your words. Anyone can make a commitment, but trust is earned when we consistently follow-through. Whether it’s completing a task, supporting a coworker or simply being a team member others can count on, our…

B Excellent
Ballad Health News Podcast
Ballad Health News Podcast

Ballad Health News Podcast for July 27-31: Epic Rovers, baby shower, Grand Rounds and more

Here’s the latest Ballad Health News podcast, covering news from the week of July 27 to July 31. Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
System Updates
System Updates

Ballad Health Home Health Care Services earn national recognition for advancing recovery and care at home

JOHNSON CITY, Tenn. – Ballad Health Home Health Care Services in Abingdon and Norton, Virginia, have been recognized by U.S. News & World Report in its 2026-2027 Best Home Health ratings, placing both locations among the highest-performing home health agencies nationwide. Based on a review of more than 12,000 Medicare-certified home health agencies across the country, U.S. News rated both Ballad Health locations as high performers for patient care, outcomes and patient experience. The recognition underscores Ballad Health’s commitment to ensuring patients have access to high-quality care not only while in the hospital or clinical setting, but throughout their recovery journey after discharge. “This recognition reflects the professionalism and focus of our home health nurses, therapists and support staff in Abingdon and Norton,” said Candice Greenlee, assistant vice president of Ballad Health Home Health and Hospice. “At Ballad Health, we recognize that healing doesn’t end when a patient leaves the hospital. Home health services play…

System Updates
Team Member Kudos
Team Member Kudos

Congratulations to our latest Ballad Health Aspiring Leader Program graduates!

The latest cohort of Ballad Health’s Aspiring Leader Program graduated recently. The program is administered by Organizational Development and helps develop introductory leadership skills for team members who aspire to become leaders or who show leadership potential at Ballad Health. Team members must be nominated for the class by a leader in the organization, and the program requires a participation commitment by the aspiring leaders and their supervisor. Congratulations to the latest graduating class! This cohort completed a five-month program of in-person classroom training. Graduates learn leadership skills that can assist in bridging the gap from their current role to a leadership role. The curriculum includes topics and skills such as: For questions, contact Cianda Smith in Organizational Development at Cianda.smith@balladhealth.org. For leaders across the system who want to nominate an Aspiring Leader, click here to access the nomination form.

Team Member Kudos
System Updates
System Updates

Next systemwide Grand Rounds, ‘Beyond Thoughts and Prayers,’ set for Aug. 18

BRISTOL, Tenn. – The next systemwide Grand Rounds, entitled “Beyond Thoughts and Prayers” and presented by Spiritual Health Services, will take place on Tuesday, Aug. 18, at Bristol Regional Medical Center. Click here to register. The presentation, from noon to 1 p.m., will be held in the Monarch Auditorium but will also be available virtually on Microsoft Teams. It will provide education to team members on the modern evidence-based role of spiritual health and the strict boundaries regarding our scope of practice. CME and CNE credit is available. This panel discussion explores the modern, evidence-based role of spiritual care professionals in clinical environments, covering professional chaplaincy, research, clinical triggers and the strict boundaries regarding scope of practice. For more information, email Cecilia Machac at cecilia.machac@balladhealth.org. NOTE: Ballad Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Ballad Health designates this Enduring Material activity for a maximum of…

System Updates
Team Member Kudos
Team Member Kudos

Ballad Health Medical Associates Center for Healthy Aging achieves recognition as an Age-Friendly Health System 

KINGSPORT, Tenn. — Ballad Health Medical Associates Center for Healthy Aging has been recognized as an Age-Friendly Health System – Committed to Care Excellence by The John A. Hartford Foundation and the Institute for Healthcare Improvement (IHI), joining a growing network of organizations dedicated to improving care for older adults. The recognition comes at a time when the Appalachian Highlands is experiencing a significant demographic shift. According to the U.S. Census Bureau, older adults now outnumber children in Northeast Tennessee, increasing the need for healthcare services tailored to aging patients. Ballad Health Medical Associates is committed to meeting this demand by providing care that aligns with the needs and preferences of older adults. The program brings together primary and specialty care for older adults and helps them navigate their care, including managing medications, coordinating appointments and accessing community resources, along with support for emotional and social well-being. “We understand that every older adult is unique,…

Team Member Kudos
System Updates
System Updates

Christmas in July?! Ballad Health is taking team member photo submissions to use on Christmas trees

It may seem a little early to be talking about Christmas, but team members are invited to submit their own photos to be used as decorations for the Ballad Health community Christmas trees we sponsor and decorate each holiday season. This is a way to pay homage to the everyday heroes we have working in our hospitals and offices. We’re asking for photos of our team members that are NOT from the workplace, but instead are outside the work environment and show our team members doing various other activities – celebrating a milestone, running a 5K with a fellow team member, working in the garden, doing volunteer work, attending a parade or community event, etc. Ballad Health Christmas trees will be located in the following cities: *Rather than traditional live trees, the Believe in Bristol display will feature professionally installed “flagpole light trees” without ornaments, so no photo submissions are needed for that tree. The…

System Updates
System Updates
System Updates

Epic Rover go-live: Here’s what you need to know

Ballad Health is rolling out new Epic Rover devices this week to frontline licensed clinicians across all acute care hospitals, with the go-live on Monday, July 27. This technology enhancement is designed to make bedside care more efficient, improve documentation and strengthen patient safety by giving team members secure, real-time access to Epic wherever they are caring for patients. The rollout impacts: (Certified nursing assistants received Rover devices during last year’s successful implementation.) What is Epic Rover? Epic Rover is a secure mobile application that allows authorized clinical team members to access Epic from a handheld device. Instead of returning to a workstation throughout the shift, they can complete many everyday tasks right at the patient’s bedside. With Rover, clinicians can: Based on team member feedback, the new Rover devices feature a smaller, lighter design with slim, protective cases that easily fit into the pocket. The longer battery life provides better support for the entire…

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Beginning the ‘Team and Personal Reliability’ skill

NOTE: This message was emailed to Ballad Health team members on Tuesday, July 28. Dear Colleague,  This week, we’re beginning a new skill in the Advanced Team Collaboration program focused on Team and Personal Reliability. Reliability is one of the qualities that every great teammate brings to the workplace. When others know they can count on you to follow through, communicate openly and respectfully and be consistent in your actions, it builds trust and helps create a more dependable environment for both our teammates and the patients we serve. This week’s tip Team and Personal Reliability Tip #1: What Does It Mean to Be Reliable? Reliability is demonstrated through the choices we make every day. Whether it’s keeping commitments, communicating clearly or consistently doing what we say we’ll do, reliable team members help create a stronger, more connected team. This week’s tip highlights three important characteristics of reliability: These qualities build confidence among teammates and create an environment where…

B Excellent
Ballad Health News Podcast
Ballad Health News Podcast

Ballad Health News Podcast for July 20-24: Unicoi County Hospital update, GammaTile at JCMC and more

Here’s the latest Ballad Health News podcast, covering news from the week of July 20 to July 24. Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
System Updates
System Updates

Ballad Health acquires land, announces groundbreaking for new Unicoi County Hospital

UNICOI, Tenn. – Ballad Health has officially acquired the property that will become the future home of the new Unicoi County Hospital, marking a major milestone in its commitment to restoring inpatient care for the community. The property acquisition clears the way for construction to begin on the replacement hospital, which will replace the previous facility that was rendered unsafe after catastrophic flooding caused by Hurricane Helene in September 2024. Ballad Health also announced it will host a groundbreaking ceremony for the new facility on Wednesday, Aug. 19, from 10 a.m. to 11 a.m., at the hospital site near Interstate 26 off Zane Whitson Drive in Erwin, behind the Tinker Road Walmart. A community picnic will immediately follow from 11 a.m. to 12:30 p.m. The event is open to community members, local leaders and project partners. Ballad Health will host a groundbreaking ceremony for the new facility on Wednesday, Aug. 19, from 10 a.m. to 11…

System Updates
Team Member Kudos
Team Member Kudos

Excellence in Leadership’s May cohort celebrates graduation

Our latest Excellence in Leadership Cohort recently graduated, bringing together a dynamic group of leaders from across Ballad Health. This cohort included a diverse mix of professions – many stepping into leadership for the first time, alongside others who were newer leaders within our organization. That blend created a great environment for learning and connection. Participants not only built leadership skills, but also formed meaningful relationships and expanded their professional networks across departments. Throughout the program, the cohort explored key leadership topics, including the “6 Critical Practices for Leading a Team,” building and sustaining trust, navigating difficult conversations, and leading in alignment with Ballad Health’s values. These discussions, paired with real-world application, helped participants grow their confidence and effectiveness as leaders. One of the biggest takeaways? The connections. New friendships and ongoing support networks formed that will continue to strengthen collaboration across our system. “I am deeply appreciative of the opportunity to participate in the…

Team Member Kudos
System Updates
System Updates

Ballad Health seeks applicants for Tennessee AHEC Scholars Program to strengthen rural healthcare workforce

JOHNSON CITY, Tenn. – Ballad Health has been named the East Tennessee Area Health Education Center (AHEC), which will allow undergraduate and graduate-level health professions students to expand their clinical experience and training opportunities. The initiative is made possible through a federally supported program managed by Meharry Medical College and funded through the Health Resources and Services Administration (HRSA). As part of the designation, Ballad Health is recruiting a new cohort of health professions students for the Tennessee AHEC Scholars Program. The two-year program is designed to prepare future healthcare professionals to deliver high-quality, culturally competent care to rural and underserved communities across Tennessee. Team members are encouraged to spread the word about this opportunity for aspiring healthcare professionals. If you know someone who might be interested, let them know about this program. Application deadline for this fall’s cohort is Sept. 14. The program seeks to recruit 15 students currently enrolled in eligible health professions…

System Updates
System Updates
System Updates

Johnson City Medical Center first in the region to offer GammaTile therapy for brain tumors

New treatment option can reduce risk of tumor recurrence, lessen side effects JOHNSON CITY, Tenn. – Ballad Health recently began offering GammaTile radiation therapy at Johnson City Medical Center, a treatment option that reduces risk of tumor recurrence and can lessen side effects for some brain cancer patients. GammaTile is about the size of a postage stamp and is implanted in the brain during surgery. After removing the brain tumor, a surgeon places a radiation-embedded tile in the tumor cavity, where it begins working immediately to destroy remaining cancer cells. “GammaTile is significant because with traditional radiation, patients must wait up to six weeks to recover from surgery before beginning radiation treatment,” said Alessandra Cathel, DO, who performed the region’s first GammaTile procedure with her team. “This can be a great option for patients with brain cancer, which has been historically difficult to treat. That two-to-six-week lapse in traditional radiation treatment following surgery gives any…

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Raising teamwork for safety

NOTE: This message was emailed to Ballad Health team members on Tuesday, July 14. Dear Colleague,  Creating a safe environment requires teamwork. Every day, team members rely on one another for support, communication and a willingness to step in when help is needed. Those small moments of collaboration make a meaningful difference for our patients, our teammates and the care we provide. This week’s tip Everyone Leading Safety Tip #4: Raising Teamwork for Safety A strong culture of safety grows when team members look out for one another and work together toward a common goal. Everyone can contribute by offering support, asking for help when needed and creating an environment where teammates know they can depend on each other. This week’s tip highlights several ways to strengthen teamwork for safety: These simple actions help build stronger teams and reinforce the idea that safety is something we all contribute to every day. Call to action: This week,…

B Excellent
Ballad Health News Podcast
Ballad Health News Podcast

Ballad Health News Podcast for July 13-17: A $25 million gift, early voting reminder and more

Here’s the latest Ballad Health News podcast, covering news from the week of July 13 to July 17. Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
Foundation
Foundation

Ballad Health announces largest philanthropic gift in system history with $25 million commitment from John and Ann Tickle

Historic investment supports healthcare access and innovation in Bristol BRISTOL, Tenn. — Ballad Health has announced the largest single philanthropic gift in system history — a transformational $25 million commitment from longtime Bristol community leaders and philanthropists John and Ann Tickle to support the future of local healthcare. The historic investment, made through Ballad Health Foundation, will support future healthcare priorities that strengthen care delivery and improve health outcomes in Bristol. The Tickles, through their generosity, have created this gift as a meaningful expression of gratitude — not only for the broader community, but especially for Strongwell teammates, past and present, whose dedication has made a lasting impact. The Tickles are pleased that the gift will ultimately benefit Strongwell teammates and their families, as well as Bristolians and others who seek care in the community. Ballad Health leaders and the Tickles will work collaboratively to identify areas where this investment can create the greatest long-term…

Foundation
Balladeer Children's Program
Balladeer Children's Program

Balladeers in June did community service, baseball, swimming and more!

The Balladeer Children’s Program had a terrific time in June, highlighted by some community service as well as plenty of time in the pool. The Balladeer program, a free benefit for Ballad Health employees, is intended to strengthen family bonds and relationships among our Ballad Health family. Activities include visits to area attractions, picnics in local parks, holiday celebrations and activities, sports activities, discount tickets for attractions or events, treats, take-home projects and much more. Here’s what the Balladeers have been up to lately and what they’ve got coming up. June events Community service workday Appalachian League Baseball Nights Father’s Day pool parties Summer Fun Program Event photos Community service Father’s Day pool parties Summer Fun Program Baseball Nights Upcoming events Reminders About the Balladeer Children’s Program While enrolling in the Balladeer Children’s Program is free, there is a cost associated with some of the activities. IMPORTANT NOTE: The Balladeer Children’s Program is for Ballad Health…

Balladeer Children's Program
IT & Epic
IT & Epic

Epic users: Mandated BCA downtime device check is underway

Due to a new requirement implemented by Epic to ensure electronic medical record downtime readiness, Ballad Health must complete an annual device check on every BCA downtime device in the organization by Aug. 30. These BCA (business continuity access) devices serve as a backup during Epic outages, allowing teams to continue to provide patient care. BCA device validation is required to ensure compliance with Ballad Health, Epic workflow and patient safety standards. For managers/team members who are responsible for checking BCA devices, a tip sheet is available on how to perform the test on the BCA device(s) in their area and to document the results in Epic. To find the tip sheet, follow this path: Intranet home page > Quick Links > BCA Epic Downtime > Downtime Forms & Resources > BCA Downtime Device Check and Validation Tip Sheet (at the top of the list on the right side) After this initial test, each area must…

IT & Epic
System Updates
System Updates

Bug of the Month for July spotlights measles

Did you know there are more than 1,400 known species of human pathogens, including viruses, bacteria, fungi and protozoa? Each month, our Ballad Health infection prevention team is highlighting one of those pathogens, or something important in how we deal with those pathogens, that you might encounter in your work. See what you know, or can learn, about these “bugs” through our “Bug of the Month” series, and about how we can prevent spread! This month, we’re spotlighting one we’ve all heard of — measles. This highly contagious virus lives in the nose and throat mucus of an infected person. It can spread to others through coughing and sneezing. If you have questions or want more information, please reach out to your infection preventionist.

System Updates
System Updates
System Updates

Team members can get a discount on Rhythm & Roots tickets

BRISTOL – Ballad Health team members once again can get a good deal on tickets to the Bristol Rhythm & Roots Reunion, set for Sept. 11-13 in downtown Bristol. By using the code BALLAD45 when purchasing tickets online, team members can save $45 on the cost of a three-day, general admission ticket package. The discount is good until midnight on Sept. 10. Click here to purchase tickets. Headliners for this year’s festival include St. Paul & the Broken Bones, Sierra Ferrell, Old Crow Medicine Show and Los Lobos. Ballad Health is once again a sponsor for the Rhythm & Roots Reunion. For more information about the festival, including music lineup and FAQs, visit https://bristolrhythm.com/.

System Updates
System Updates
System Updates

Your Ballad Teams app just got better – explore the newest features

Thousands of Ballad Health team members use the Ballad Teams mobile app, designed specifically for them. The app offers important system news and easy access to a range of useful resources, such as your pay statements, PTO balance, team member discounts, IT support, benefits and a link to log into Smart Square scheduling – all right from your phone. We continue to add new features to the Ballad Teams mobile app. Check out some of the latest updates: If you don’t have Ballad Teams downloaded to your phone, or if you’ve changed phones or lost access, here’s a quick guide on how to reinstall it. Ballad Teams is free and available exclusively to Ballad Health team members. If you have questions or problems with the app, reach out to balladteams@balladhealth.org. FAQs

System Updates