Urgent IT notice: Steps to preserve business or personal contacts on personal devices
Who and what is affected If you access Ballad Health email on your personal phone, you may have some Legacy Wellmont/Mountain States Health Alliance/Ballad Health email contacts that were automatically synchronized with your device, giving the appearance that they were part of your personal contacts. These synchronized contacts may be impacted by Ballad Health’s systemwide change on Monday, March 20, regarding how work email is accessed from personal devices. (See here for more details on this change.) Whether or not you take the steps required to continue accessing email on your device, there is a possibility you will notice contacts missing from your devices in the coming weeks and months. This is because, upon removing your previous work email application, these synchronized contacts will be lost from your device. Synchronized contacts may also be lost upon resetting your phone or replacing your phone, even if you copy over all apps and contacts to a new…
