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B Excellent
B Excellent

B Excellent Tuesday Tip: Raising teamwork for safety

NOTE: This message was emailed to Ballad Health team members on Tuesday, July 14. Dear Colleague,  Creating a safe environment requires teamwork. Every day, team members rely on one another for support, communication and a willingness to step in when help is needed. Those small moments of collaboration make a meaningful difference for our patients, our teammates and the care we provide. This week’s tip Everyone Leading Safety Tip #4: Raising Teamwork for Safety A strong culture of safety grows when team members look out for one another and work together toward a common goal. Everyone can contribute by offering support, asking for help when needed and creating an environment where teammates know they can depend on each other. This week’s tip highlights several ways to strengthen teamwork for safety: These simple actions help build stronger teams and reinforce the idea that safety is something we all contribute to every day. Call to action: This week,…

B Excellent
Ballad Health News Podcast
Ballad Health News Podcast

Ballad Health News Podcast for July 6-10: BCA downtime device check, Rhythm & Roots discount

Here’s the latest Ballad Health News podcast, covering news from the week of July 6 to July 10. Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
IT & Epic
IT & Epic

Epic users: Mandated BCA downtime device check is underway

Due to a new requirement implemented by Epic to ensure electronic medical record downtime readiness, Ballad Health must complete an annual device check on every BCA downtime device in the organization by Aug. 30. These BCA (business continuity access) devices serve as a backup during Epic outages, allowing teams to continue to provide patient care. BCA device validation is required to ensure compliance with Ballad Health, Epic workflow and patient safety standards. For managers/team members who are responsible for checking BCA devices, a tip sheet is available on how to perform the test on the BCA device(s) in their area and to document the results in Epic. To find the tip sheet, follow this path: Intranet home page > Quick Links > BCA Epic Downtime > Downtime Forms & Resources > BCA Downtime Device Check and Validation Tip Sheet (at the top of the list on the right side) After this initial test, each area must…

IT & Epic
System Updates
System Updates

Bug of the Month for July spotlights measles

Did you know there are more than 1,400 known species of human pathogens, including viruses, bacteria, fungi and protozoa? Each month, our Ballad Health infection prevention team is highlighting one of those pathogens, or something important in how we deal with those pathogens, that you might encounter in your work. See what you know, or can learn, about these “bugs” through our “Bug of the Month” series, and about how we can prevent spread! This month, we’re spotlighting one we’ve all heard of — measles. This highly contagious virus lives in the nose and throat mucus of an infected person. It can spread to others through coughing and sneezing. If you have questions or want more information, please reach out to your infection preventionist.

System Updates
System Updates
System Updates

Team members can get a discount on Rhythm & Roots tickets

BRISTOL – Ballad Health team members once again can get a good deal on tickets to the Bristol Rhythm & Roots Reunion, set for Sept. 11-13 in downtown Bristol. By using the code BALLAD45 when purchasing tickets online, team members can save $45 on the cost of a three-day, general admission ticket package. The discount is good until midnight on Sept. 10. Click here to purchase tickets. Headliners for this year’s festival include St. Paul & the Broken Bones, Sierra Ferrell, Old Crow Medicine Show and Los Lobos. Ballad Health is once again a sponsor for the Rhythm & Roots Reunion. For more information about the festival, including music lineup and FAQs, visit https://bristolrhythm.com/.

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Leader safety behaviors

NOTE: This message was emailed to team members on Tuesday, July 7. Dear Colleague,  Every team member has the opportunity to influence the culture around them. The example we set through our actions, our communication, and our commitment to safe practices can encourage others to do the same. When everyone takes ownership of safety, we create a stronger environment for our patients, our teammates and ourselves. This Week’s Tip Everyone Leading Safety Tip #3: Leader Safety Behaviors You don’t need to hold a leadership title to lead by example. Every team member can help strengthen Ballad Health’s culture of safety by demonstrating behaviors that encourage others to speak up, ask questions and keep safety at the forefront of their work. Some simple behaviors to model safety include: The behaviors we model each day influence those around us and help reinforce that safety is everyone’s responsibility. Call to action: The next time you face a difficult safety…

B Excellent
System Updates
System Updates

Reminder: Ballad Health team members can get 50% discount on entry to Crazy 8s events July 18

KINGSPORT, Tenn. – As a reminder, Ballad Health team members can once again take advantage of a special discount for all Crazy 8s events, taking place Saturday, July 18. Ballad Health team members and their family members are eligible for a 50% discount for the following events: To get the discount, use the code BALLADC8 when registering online. The deadline to use the discount code is July 17; the discount code is not applicable for race-day registration. Click here to access registration and for more details on the events. The Ballad Health Crazy 8s, organized by We Run Events, is an award-winning road race known internationally for its fast fields and festive nighttime atmosphere. It is known as “the world’s fastest 8K.” This year, it will serve as the USATF National Men’s and Women’s 8K Road Championship. Ballad Health and the Ballad Health Niswonger Children’s Network are proud title sponsors and longtime partners of the event.

System Updates
Ballad Health News Podcast
Ballad Health News Podcast

Here’s the latest episode of the Ballad Health News Podcast, covering June 29 to July 3

Here’s the latest Ballad Health News podcast, covering news from the week of June 29 to July 3. Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
From the CEO
From the CEO

An Independence Day message from Alan Levine

NOTE: This message was emailed to team members from Alan Levine, Ballad Health’s CEO and president, on Friday, July 3. Dear Colleagues:  As we mark our nation’s 250th anniversary commemorating the courage, vision and bravery of our founders, we owe it to them to remind ourselves that our freedoms came at a heavy price. We must not squander them. Instead, we must constantly seek to honor what was given so that we may take solace from the fact that our rights and freedoms came from God – not from government – and that this enduring principle will always set us apart. It is a gift, but it comes with enormous responsibility.   One of our founders, John Adams, reminds us that our real independence day came on July 2, the day the Declaration of Independence was voted upon by the continental congress. President Adams never actually celebrated the 4th, but in his writings, said that the anniversary of our…

From the CEO
HR & Benefits
HR & Benefits

Here’s a reminder from HR as we start the new benefit plan year

NOTE: This message was emailed from HR to Ballad Health team members on Wednesday, July 1. Dear Colleague, Today, July 1, marks the start of the new benefit plan year and the effective date for the benefits you elected (or continued) during open enrollment. Please review the key reminders below and use the benefit portals or HR4U for plan-specific questions. Important dates Medical and ID card reminders HSA, FSA and Lincoln Financial Pharmacy reminders Other benefit reminders BENEFIT REMINDER Wellness/tobacco premium If you or a covered spouse use nicotine, the tobacco premium begins on the July 3 paycheck. To lower your premium, watch for wellness team instructions on completing the approved tobacco cessation program and submitting the certificate. EAP Benefit-eligible team members and covered dependents on the medical plan have 10 free EAP behavioral health counseling visits each plan year. Additional visits may process through the medical plan and are subject to deductibles and co-insurance….

HR & Benefits
System Updates
System Updates

Your Ballad Teams app just got better – explore the newest features

Thousands of Ballad Health team members use the Ballad Teams mobile app, designed specifically for them. The app offers important system news and easy access to a range of useful resources, such as your pay statements, PTO balance, team member discounts, IT support, benefits and a link to log into Smart Square scheduling – all right from your phone. We continue to add new features to the Ballad Teams mobile app. Check out some of the latest updates: If you don’t have Ballad Teams downloaded to your phone, or if you’ve changed phones or lost access, here’s a quick guide on how to reinstall it. Ballad Teams is free and available exclusively to Ballad Health team members. If you have questions or problems with the app, reach out to balladteams@balladhealth.org. FAQs

System Updates
System Updates
System Updates

Important update – New large-volume infusion pump: Spectrum IQ LVP and Novum IQ syringe

Ballad Health is implementing a new large-volume infusion pump, the Baxter Spectrum IQ LVP, and the Novum IQ syringe across the health system to support standardized and consistent patient care at all facilities. Implementation will occur in phases, with all Ballad Health facilities transitioning to a new pump as part of this systemwide initiative. Key information: Infusion pumps are an important part of how we provide patient care. They are used to deliver fluids and medications – such as saline solution, antibiotics or nutritional support – at a controlled rate, typically through an IV line. Large-volume pumps can deliver greater amounts of fluid over extended periods of time. Thank you for your attention and participation as we implement this important systemwide transition. Your participation in training will help ensure a smooth and successful rollout across Ballad Health. For questions or more information, please contact Tasha Kyker at tasha.kyker@balladhealth.org.

System Updates
System Updates
System Updates

Ballad Health Board of Directors and Foundation Board elect distinguished regional leaders

Jerry Caldwell, Eddie Neely, Dr. Jennifer Whittington and Greg Perdue bring decades of leadership in business, healthcare and community service JOHNSON CITY, Tenn. – The Ballad Health Board of Directors has elected Jerry Caldwell, president and general manager of Bristol Motor Speedway and Dragway, and Eddie Neely, recently retired chief financial officer of K-VA-T Food Stores (Food City), as its newest members, adding two accomplished business leaders with deep roots in the Appalachian Highlands. Caldwell succeeds board member Scott Niswonger, while Neely succeeds David Lester, both of whom are concluding long, distinguished terms of service. Dr. Jennifer Whittington and Greg Perdue have been elected to the Ballad Health Foundation Board, further strengthening the foundation’s leadership as it advances philanthropy and community investment across the Appalachian Highlands. “Strong community leadership has always been one of Ballad Health’s greatest assets,” said Alan Levine, chairman and CEO of Ballad Health. “Each of these great leaders brings exceptional professional…

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Modeling safety

NOTE: This message was emailed to Ballad Health team members on Tuesday, June 30. Dear Colleague,  Creating a safe environment for our patients, visitors and fellow team members depends on all of us. Every person at Ballad Health is responsible for recognizing potential risks, speaking up when something doesn’t seem right and helping to strengthen our culture of safety. Those everyday actions are an important part of our journey to becoming a highly reliable organization. This week’s tip Everyone Leading Safety Tip #2: Modeling Safety Safety is strengthened when every team member leads by example. The choices we make each day, whether following established safety practices, speaking up about concerns or encouraging others to do the same, help build a workplace where everyone feels responsible for keeping one another safe. Simple ways to model safety include: When positive safety behaviors are recognized and reinforced, they become part of the team’s culture and encourage others to do…

B Excellent
System Updates
System Updates

Ballad Health community health worker programs earn state accreditation

Accredited programs demonstrate measurable impact, including a 28% reduction in preventable inpatient utilization and a 56% increase in appropriate care JOHNSON CITY, Tenn. – Ballad Health’s community health worker programs, which help patients access appropriate care sooner and avoid unnecessary hospital visits, have earned accreditation from the Tennessee Community Health Worker Association (TNCHWA) in partnership with the National Committee for Quality Assurance. The accreditation covers four Ballad Health programs — the Appalachian Highlands Care Network, PEERhelp, SBIRT and Strong Starts — that have helped support the medical and social needs of more than 40,000 people across the Appalachian Highlands. Each program connects with people in their own communities, in clinical and community settings. These programs support individuals facing barriers such as transportation, food access and lack of insurance. From helping a parent get to a prenatal appointment to connecting someone in recovery with support or ensuring a neighbor has food and stable housing, community health…

System Updates
Ballad Health News Podcast
Ballad Health News Podcast

Here’s the latest episode of the Ballad Health News Podcast, covering June 22-26

Here’s the latest Ballad Health News podcast, covering news from the week of June 22 to June 26. Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
B Excellent
B Excellent

B Excellent Tuesday Tip: Beginning the ‘Everyone Leading Safety’ skill

NOTE: This message was emailed to Ballad Health team members on Tuesday, June 23. Dear Colleague,  Over the past several weeks, we’ve worked through the “Respecting Each Other” skill in the Advanced Team Collaboration program. We’ve explored how showing respect through our words and actions, valuing each other and creating a culture of respect help build trust, strengthen communication and create teams where people feel supported and comfortable contributing. Those everyday interactions have a direct impact on how well we work together and the care we provide. This week, we’re beginning a new skill: “Everyone Leading Safety.” Every team member at Ballad Health has an important role in maintaining a culture of safety, regardless of title or tenure. When team members identify potential risks, voice concerns and support one another, we strengthen both our teams and the care we provide. This week’s tip Everyone Leading Safety Tip #1: Culture-Making Local Leadership A strong culture of safety…

B Excellent
System Updates
System Updates

Four providers join Ballad Health Medical Associates OB/GYN and Women’s Health – Kingsport

KINGSPORT, Tenn. – Ballad Health Medical Associates OB/GYN and Women’s Health – Kingsport, a department of Indian Path Community Hospital, is welcoming two physicians – Darlene Fogg, MD, and Kathleen Foster, MD – and two family nurse practitioners – Katie Sharrett, FNP-BC, and Rosa Jones, FNP-BC – who will provide comprehensive obstetric and gynecologic care for women in Kingsport and the surrounding region. Dr. Fogg is board-certified by the American Board of Obstetrics and Gynecology. She earned her medical degree from the University of Miami School of Medicine in Miami, Florida, and completed her residency in obstetrics and gynecology at Loyola University Medical Center in Maywood, Illinois. “I always want to give the patient time to tell their story, and I like to make treatment decisions clear and easy to understand,” Dr. Fogg said. Drawn to women’s health during medical school, she values building long-term relationships with patients, from caring for women through different stages…

System Updates
Ballad Health News Podcast
Ballad Health News Podcast

Here’s the latest episode of the Ballad Health News Podcast, covering June 15-19

Here’s the latest Ballad Health News podcast, covering news from the week of June 15 to June 19. Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
System Updates
System Updates

Marsh Regional Blood Center in need of O-negative, O-positive donations

Marsh Regional Blood Center is experiencing a critical shortage of O-positive and O-negative blood types and is asking eligible donors to give this week. O-positive and O-negative blood are essential for emergency trauma care, surgeries and ongoing hospital needs across the region. O-negative is the universal donor type used when seconds matter and patient blood type is not yet known. To help increase donations, Marsh Regional is offering a $25 Food City gift card to all O-positive and O-negative donors who give through June 19. Donors are encouraged to visit any of Marsh’s three locations: Johnson City Kingsport Bristol Mobile locations Tuesday, June 16 Food City Wednesday, June 17 Johnson City Medical Center Hawkins County Memorial Hospital Thursday, June 18 Universal Fiber Systems Sycamore Shoals Hospital Food City Friday, June 19 Rehabilitation Hospital of Kingsport Ridgecrest Nursing Home and Rehabilitation Holston Health and Rehab Senior Living All donations directly support patients in hospitals served by…

System Updates
Ballad Health
Ballad Health

Balladeers had a busy — and fun — month of May

The Balladeer Children’s Program had a terrific time in May, going fishing, enjoying tea parties and doing some community service. The Balladeer program, a free benefit for Ballad Health employees, is intended to strengthen family bonds and relationships among our Ballad Health family. Activities include visits to area attractions, picnics in local parks, holiday celebrations and activities, sports activities, discount tickets for attractions or events, treats, take-home projects and much more. Here’s what the Balladeers have been up to lately and what they’ve got coming up. May events Mother’s Day Tea Parties – May 9 Balladeer Service Project – May 16 Balladeer Trout Derby – May 30 Event photos Greeneville Tea Party Kingsport Allandale Tea Party Service projects Trout Derby Upcoming events Reminders About the Balladeer Children’s Program While enrolling in the Balladeer Children’s Program is free, there is a cost associated with some of the activities. IMPORTANT NOTE: The Balladeer Children’s Program is for Ballad…

Ballad Health
Ballad Health News Podcast
Ballad Health News Podcast

Here’s our Ballad Health News Podcast for June 8-13

Here’s the latest Ballad Health News podcast, covering news from the week of June 8 to June 13. Please note the “Chapters” and “Transcript” functions for each podcast, which can be accessed from the three white bars on the top right corner of the podcast player. Users can see the topics included in the podcast and move ahead or back to specific sections, if desired. A transcript of the episode is also offered. This episode Podcasts can also be accessed at Balladhealthnews.org on the right side of the page, and from the intranet main page at the top right.

Ballad Health News Podcast
Team Member Kudos
Team Member Kudos

Congratulations to our surgeons and team members recognized by SRC for excellence in robotic surgery

Ballad Health’s recent recognition by the Surgical Review Corporation (SRC) – which accredited us as a Network of Excellence – included some impressive distinctions for many of our surgeons, team members and hospitals, all centered around our commitment to great outcomes through robotic surgery. SRC is a nonprofit organization dedicated to patient safety. The organization named three Ballad Health hospitals as Centers of Excellence; designated 23 physicians as Surgeons of Excellence and four of those as Master Surgeons; and named 10 team members from Bristol Regional Medical Center as Robotic Care Specialists. Ballad Health has invested heavily in expanding robotic-assisted surgery across the region. Ballad Health now operates 18 da Vinci systems and five Ion robotic platforms, totaling 23 robotic systems across 10 hospitals. “We’re exceptionally proud of this distinction from the Surgical Review Corporation,” said Brad Price, Ballad Health’s senior vice president of regional operations and service line development. “It’s definitely a team effort,…

Team Member Kudos
System Updates
System Updates

Bug of the Month for June spotlights external urinary catheters

Did you know there are more than 1,400 known species of human pathogens, including viruses, bacteria, fungi and protozoa? Each month, our Ballad Health infection prevention team is highlighting one of those pathogens, or something important in how we deal with those pathogens, that you might encounter in your work. See what you know, or can learn, about these “bugs” through our “Bug of the Month” series, and about how we can prevent spread! This month, we’re spotlighting external urinary catheters, which are placed on the skin rather than inside the bladder. If you have questions or want more information, please reach out to your infection preventionist.

System Updates
Team Member Kudos
Team Member Kudos

Ballad Health Board, physicians applaud selection of CEO Alan Levine as one of Becker’s Hospital Review’s ‘2026 Great Leaders in Healthcare’

National recognition reflects improved access, quality outcomes and sustained investment across the Appalachian Highlands JOHNSON CITY, Tenn. — Becker’s Hospital Review, a national news publication for the healthcare industry, has named Ballad Health Chairman, President and Chief Executive Officer Alan Levine as one of its “2026 Great Leaders in Healthcare.” The national recognition highlights executives who are driving meaningful change, advancing care delivery and shaping the future of healthcare. Levine was selected alongside leaders from some of the country’s most prominent health systems – including Kaiser Permanente, Mount Sinai Health System and St. Jude Children’s Research Hospital – reflecting a distinguished group of executives leading innovation, improving access and strengthening care across communities nationwide. “Great healthcare leaders are proactive changemakers… building the future rather than passively waiting for it to arrive,” Becker’s wrote in announcing the list. Under Levine’s leadership, Ballad Health has become a nationally recognized model for rural healthcare transformation. Serving a region…

Team Member Kudos