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System Updates
System Updates

Rest Matters: Supporting healing through a restful environment

Article summary Ballad Health has launched Rest Matters, a systemwide initiative to create a quieter, more restful healing environment for hospital patients. Hospitals will observe quiet hours from 10 p.m. to 6 a.m. and emphasize practical steps such as lowering noise, dimming lights, bundling care to reduce interruptions and providing comfort items like ear plugs, eye masks and extra blankets. Read the full article Ballad Health has launched “Rest Matters,” a systemwide initiative focused on creating a more restful, healing environment for patients in our hospital facilities. This effort depends on each team member and the role we play every day in supporting patient healing. What this means for our hospitals Rest Matters is grounded in evidence-based best practices and informed by multidisciplinary teams across Ballad Health. Key components include: Establishing quiet hours from 10 p.m. to 6 a.m. to reduce noise and unnecessary disruptions. Focusing on simple, practical actions such as lowering noise levels,…

System Updates
System Updates
System Updates

Ballad Health Day at UVA Wise on Feb. 25 features free basketball for team members and families

WISE, Va. – Wednesday, Feb. 25, is Ballad Health Day at UVA Wise, and Ballad Health team members and their immediate families can attend the college’s basketball games for free. UVA Wise plays host to Lincoln Memorial University in men’s and women’s games at the David J. Prior Convocation Center. In addition to free admission, Ballad Health team members and families will receive complimentary refreshments in the C.M. “Bill” Gatton Hospitality Suite – plus free popcorn from the concession stands – in addition to the opportunity to win door prizes. The women’s game is scheduled for 5:30 p.m. and the men will start at 7:30 p.m. Please present your Ballad Health ID badge at the door for admission.

System Updates
Team Member Kudos
Team Member Kudos

Meet our 2025 Servant’s Heart Award winners: Justine Hill

Justine Hill is a great example of someone who simply can’t stop helping others – even in “retirement.” She has dedicated more than 43 years to Holston Valley Medical Center in Kingsport, Tennessee, retiring from full-time work as risk management director, but she continues to consult and assist on various projects, and serves as a patient experience liaison. She currently works three days a week, triaging patient concerns and requests so other liaisons can focus on rounding on their inpatients – embodying what it truly means to be a patient advocate. Justine recognized the need for a reliable avenue for patients and families to voice concerns or request assistance, so she took on the responsibility of managing the patient feedback line, including evenings and weekends. Her dedication is unmatched as she responds to concerns promptly and effectively. Few people would give up their personal time to help others, but for Justine, it‘s a testament to…

Team Member Kudos
Ballad Health News Podcast
Ballad Health News Podcast

Ballad Health News Podcast covering the week of Feb. 2-6

Welcome to a new feature of Ballad Health News – the Ballad Health News Podcast! This weekly post to balladhealthnews.org is an audio podcast that rounds up the previous week’s important news items from the Ballad Health News site. We published the first edition last week. About the podcast Each podcast will be about 2-3 minutes long and can be accessed from anywhere. They’ll offer a quick and convenient way to hear all the latest announcements, deadlines and other news around the system, even if you’re on the go. It’s a great way to stay current with happenings across Ballad Health like HR announcements, deadlines, giveaways, team member award-winners, surveys, policy reminders, leadership announcements, masking or visitation updates, new clinicians to Ballad Health and much more. Listen to the latest podcast Click on the podcast player below to hear the Ballad Health News Podcast! The podcast will appear on the Ballad Health intranet main page as a…

Ballad Health News Podcast
B Excellent
B Excellent

B Excellent Tuesday Tip: Celebrating team member engagement

NOTE: This message was emailed to Ballad Health team members on Tuesday, Feb. 10. Dear Colleague,  One of the most encouraging things to see since we’ve embarked on our B Excellent journey has been the incredible level of engagement from our Ballad Health team members. Across Practicing Excellence’s entire client base, Ballad Health team members leave more comments in the tip video comment sections than any other organization. Even more impressive than the volume is the quality of those comments. Many are thoughtful, reflective and rich with examples of how individuals and teams are applying what they are learning in meaningful ways. Here are just a few examples: Travis Stacy, nuclear medicine at JMH, shared: “This topic is a great reminder that respect starts with empathy. Taking time to envision the experiences of others helps us better understand where teammates are coming from – their challenges, motivations, and perspectives. When we actively listen and try…

B Excellent
System Updates
System Updates

Our heart was on display: A message from Eric Deaton about our response to Milligan incident

NOTE: This message was emailed to Ballad Health team members on Monday, Feb. 9, from Eric Deaton, executive vice president and chief operating officer for Ballad Health. Good morning, Over the last few weeks, our team has reminded the region what makes Ballad Health so special. After three weeks of historic inclement weather causing team members to work extended hours, clear ice and snow from our facilities, drip faucets and even stay overnight in our hospitals to serve patients – we showed up. And then, on Wednesday of last week, we experienced the largest single mass casualty medical response incident in the history of our region when a gas leak occurred in an athletic building on campus at Milligan University and over 300 patients surged our facilities. Seven Ballad Health facilities – Bristol Regional Medical Center, Franklin Woods Community Hospital, Greeneville Community Hospital, Holston Valley Medical Center, Johnson City Medical Center, Niswonger Children’s Hospital and…

System Updates
System Updates
System Updates

Ballad Health expands surgical oncology services at Johnson City Medical Center with first awake brain tumor resection

JOHNSON CITY, Tenn. – Ballad Health has expanded surgical oncology services at Johnson City Medical Center with the addition of awake brain tumor resection procedures. Alessandra Cathel, DO, performed the first awake brain tumor resection in December. Before Dr. Cathel’s recruitment, patients had to travel outside the region to receive the surgery. “By having Dr. Cathel on our team, we’re able to bring this landmark service to our region, which will help patients with cancer and other conditions find relief,” said Rebecca Beck, chief executive officer of Johnson City Medical Center. “This advancement allows patients to receive highly specialized, advanced neurosurgical care close to home, reducing the need to travel out of the area during an already challenging time in their lives.” Awake craniotomies are brain surgeries that are performed while the patient is conscious and alert and have been performed for nearly 50 years in the United States. The scalp is numbed with anesthesia,…

System Updates
System Updates
System Updates

Bug of the Month tip for February: PPE

Did you know there are more than 1,400 known species of human pathogens, including viruses, bacteria, fungi and protozoa? Each month, our Ballad Health infection prevention team is highlighting one of those pathogens, or something important in how we deal with those pathogens, that you might encounter in your work. See what you know, or can learn, about these “bugs” through our “Bug of the Month” series, and about how we can prevent spread! This month, we’re spotlighting PPE — personal protective equipment — that helps protect both patients and team members from all these bugs. If you have questions or want more information, please reach out to your infection preventionist. Click here to see the flier below in PDF format.

System Updates
Ballad Health News Podcast
Ballad Health News Podcast

Check out the new, weekly Ballad Health News Podcast!

Welcome to a new feature of Ballad Health News – the Ballad Health News Podcast! This weekly post to balladhealthnews.org is an audio podcast that rounds up the previous week’s important news items from the Ballad Health News site. Each podcast will be about 2-3 minutes long and can be accessed from anywhere. They’ll offer a quick and convenient way to hear all the latest announcements, deadlines and other news around the system, even if you’re on the go. It’s a great way to stay current with happenings across Ballad Health like HR announcements, deadlines, giveaways, team member award-winners, surveys, policy reminders, leadership announcements, masking or visitation updates, new clinicians to Ballad Health and much more. Click on the podcast player below to hear the Ballad Health News Podcast! The podcast will appear on the Ballad Health intranet main page as a Ballad Health News article in the regular newsfeed, and a push notification will…

Ballad Health News Podcast
System Updates
System Updates

Ballad Health welcomes Mike Anderes as managing director of Ballad Ventures

JOHNSON CITY, Tenn. – Ballad Health announced Mike Anderes, FACHE, as managing director of Ballad Ventures. Anderes has relocated to Northeast Tennessee, bringing 30 years of experience in healthcare innovation, digital transformation and system strategy to support Ballad Health’s mission to improve health in the Appalachian Highlands. With his extensive background in innovation, Anderes will lead Ballad Ventures, Ballad Health’s innovation and investment arm focused on rural and community health. He will oversee partnerships, new ventures and investments supporting Ballad Health’s vision to transform care through technology, collaboration and entrepreneurship. “Mike is respected nationwide for connecting frontline care, digital innovation and investment strategy,” said Bo Wilkes, chief growth officer for Ballad Health and president of Ballad Ventures. “His experience scaling health system consortia will help Ballad Ventures drive innovation for patients, clinicians and communities.” Anderes joins Ballad Health from Vale Health, a national consortium of 16 leading health systems he co-founded and led as president….

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Looking back on ‘Better Begins With Us’

NOTE: The following message was emailed to Ballad Health team members on Tuesday, Feb. 3. Dear Colleague,  Over the past several months, the Better Begins With Us program has focused on bringing four of our six core values – Honesty, Caring, Faith, and Respect – to life through practical skills designed to be learned, tried and shared. Each skill in this program was intentionally selected to support personal growth, strengthen teamwork and reinforce the culture we strive to create for our teammates, our patients and their families. The program began with The Empathy Effect, which aligned with Honesty. This skill encouraged team members to listen with intent, seek to understand different perspectives and communicate openly and authentically. By practicing empathy, teams strengthen trust and create space for honest conversations that lead to better collaboration and connection. The focus then shifted to Gratitude, which aligned with Caring. This skill reinforced the importance of recognizing and appreciating the…

B Excellent
System Updates
System Updates

Send a Valentine card to Niswonger Children’s Hospital patients

Article summary Niswonger Children’s Hospital is inviting community members and team members to send Valentine’s Day cheer to patients by completing a free online form to create a special valentine card. Participants can choose from five designs, and cards will include only the sender’s first name. Valentines will be distributed to patients on Feb. 13. The submission form is open through noon Sunday, Feb. 8, and due to the volume of responses, individual card requests cannot be accommodated. Chris Jett, CEO of the Niswonger Children’s Network, said the cards help bring a sense of normalcy and joy to children spending the holiday in the hospital, calling the community’s support a meaningful way to brighten patients’ days. Read the full article Niswonger Children’s Hospital invites community members and team members to help sweeten Valentine’s Day for patients by filling out special Valentine cards. People can choose from five card designs and complete a quick submission form…

System Updates
System Updates
System Updates

Update on the future of Unicoi County Hospital: A message from Eric Deaton

NOTE: This message was sent to Ballad Health team members on Wednesday, Jan. 28, from Eric Deaton, Ballad Health’s executive vice president/chief operating officer. To read the full press release, click here. Good Morning, Team Members: This morning, I am excited to share an update about the future of healthcare in Unicoi County. After months of careful planning and ongoing discussions with community, state and federal leaders, I am proud to announce that we are moving forward with plans to rebuild Unicoi County Hospital as an inpatient facility. During Hurricane Helene, I saw firsthand the heartbreak our teams and communities endured – the fear, the uncertainty, the grief of watching a place that meant so much to so many become unstable within a matter of hours. Yet even during those dark times, I saw something even more powerful: extraordinary courage, compassion and resilience. The people of this region showed a strength that has stayed with…

System Updates
Team Member Kudos
Team Member Kudos

Meet our 2025 Servant’s Heart Award winners: Greta Morrison

Greta Morrison is the administrator and chief nursing officer (CNO) at Russell County Hospital in Lebanon, Virginia, a position she has held since 2019. She is highly respected as a leader at the hospital, but also continues to provide hands-on care in numerous ways. After working as a nurse in the emergency department for 18 years – including serving as nurse manager in the ED and in the intensive care unit – she stepped into the administrator and CNO roles, but Greta still often fills in as a nurse on the floor when needed. She is known as a strong advocate for her team members, working hard to provide them with the equipment, supplies and training they need. She is always looking for ways to improve the hospital, whether it’s through updating equipment or enhancing the overall appearance of the facility. She cares for her team members and often goes above and beyond for them…

Team Member Kudos
System Updates
System Updates

Nurse Fellowship Program cohort underway across the system

Application period opens soon for next cohort Ballad Health’s Spring 2026 Nurse Fellowship Cohort has started at hospitals across the system, featuring the largest group yet for the program. This program is designed to prepare nursing students to enter the workforce as new graduate registered nurses. During the last semester of nursing school, Fellows will follow a nurse preceptor on their assigned unit and collaborate with interdisciplinary teams. Ballad Health offers nursing opportunities that allow students to engage in hands-on learning while earning an income. The goal of this program is to develop critical thinking, sharpen specialized nursing skills and establish time management techniques in preparation for the registered nurse role. See this flyer for more information on program eligibility and requirements. How to apply to the program The application process for December 2026 nursing graduates opens on March 1 and lasts through May 31, 2026. The program itself lasts from Aug. 17-Dec. 12, 2026….

System Updates
B Excellent
B Excellent

B Excellent Tuesday Tip: Wrapping up ‘Better Begins With Us’

NOTE: This message was emailed to Ballad Health team members on Tuesday, Jan. 27. Dear Colleague, This week marks the conclusion of Better Begins With Us, a B Excellent program built around strengthening our core values of Honesty, Caring, Faith and Respect. Throughout this program, team members have explored practical skills that reinforce what it means to support one another, care for our patients and their families, and contribute to a culture rooted in trust and connection. The engagement, reflections and thoughtful comments shared along the way highlight the importance of these skills and the impact they have across our organization. Although today’s tip is the final release in the Better Begins With Us program, team members will have 30 days to complete all remaining tips and skills associated with the program. All of the Better Begins With Us skills and tips must be completed by Friday, Feb. 27, to be considered for timely completion on…

B Excellent
HR & Benefits
HR & Benefits

Important message from HR: How to access your 2025 tax forms

NOTE: This message was emailed to Ballad Health team members on Monday, Jan. 26. Dear Colleague, As tax season approaches, we want to make sure you know where to find your tax forms. Below is a quick guide to accessing your 2025 Form 1095-C, your 2025 Form W-2 and, if applicable, your health savings account tax documents. 2025 Form 1095-C availability The IRS no longer requires employers to automatically mail Form 1095-C (Employer-Provided Health Coverage). In accordance with current IRS guidelines, your Form 1095-C is available through the HR & Payroll Service Center on the Ballad Health intranet. To access it, click Tax Forms, then select 2025 under the 1095-C tab to view or print your form, see instruction below. No authorization is required to receive the form electronically. Here’s a tipsheet on the intranet for detailed instructions with screenshots. Please note that Form 1095-C is provided for your records only and is not required when filing…

HR & Benefits
System Updates
System Updates

Why staying active in winter matters (even when hibernating sounds better)

Article summary Even small amounts of daily movement during winter can boost immunity, support heart health, reduce joint stiffness and help prevent seasonal weight gain, while also improving mood, sleep, focus and stress levels. “Daily activity, no matter how small it may be, will be your best friend and will add up to big wins,” said Travis Rush, fitness supervisor at The Wellness Center. The Wellness Center offers indoor equipment, group and aquatic classes, personal training, seasonal challenges and simple movement ideas to help people stay active, energized and resilient through winter. Read the full article Winter can be tough – short days, freezing temps and the couch calling your name. But even a little movement can boost physical and mental health. “It’s tough to deny that the winter months are a challenging time to stay motivated,” says Travis Rush, fitness supervisor at The Wellness Center in Johnson City. “Daily activity, no matter how small…

System Updates
HR & Benefits
HR & Benefits

Ballad Health tuition reimbursement application period open through Feb. 28

Article summary Ballad Health supports team member career development through tuition reimbursement (up to $2,500 per year) and scholarships aligned with organizational needs. New tuition applications for programs starting after July 1, 2026, are accepted Jan. 19 to Feb. 28, and previously approved team members do not need to reapply. See the information below on how to apply, who is eligible and what reimbursements and scholarships are available, or visit here on the Ballad Health intranet. Read the full article NOTE: This message was emailed to Ballad Health team members on Monday, Jan. 19. Dear colleague, Ballad Health supports the continuing professional education and career development of our team members by offering tuition reimbursement and scholarships for specific programs based on organizational need. New tuition reimbursement applications for the upcoming fiscal year (programs that start after July 1, 2026) will be accepted from Monday, Jan. 19, through Saturday, Feb. 28. Team members who were previously…

HR & Benefits
Team Member Kudos
Team Member Kudos

Meet our 2025 Servant’s Heart Award winners: Gail Kiser

Gail Kiser works at Norton Community Hospital as manager in the patient resource management department, serving patients and their families during and after their hospital visit as they navigate the healthcare system. She’s known for her empathy, dedication and vast knowledge of the patient resource system. Gail is the first one in the door and the last to leave on most days, always asking herself the question, “Have I done everything I can for the patients?” She began her nursing career as an LPN (licensed practical nurse) in 1975 and has dedicated her entire professional life to serving the Wise/Norton area. She has worked at both St. Mary’s Hospital/Mountain View Regional Hospital and Norton Community Hospital, consistently demonstrating an exceptional level of care and commitment to her patients and the community. Gail’s name is always displayed on the patient room whiteboards as she makes her rounds each day, and the feedback from patients is overwhelmingly…

Team Member Kudos
HR & Benefits
HR & Benefits

Balladeers had a fun — and meaningful — holiday season

The Balladeer Children’s Program had a busy holiday season! Included was one of the most heartwarming events the program does — the Balladeers Give Back event, which provides gifts for patients at Niswonger Children’s Hospital. The Balladeer program, a free benefit for Ballad Health employees, is intended to strengthen family bonds and relationships among our Ballad Health family. Activities include visits to area attractions, picnics in local parks, holiday celebrations and activities, sports activities, discount tickets for attractions or events, treats, take-home projects and much more. Here’s what the Balladeers have been up to lately and what they’ve got coming up. November/December events November Balladeers Give Back event We hosted this event at Johnson City Medical Center on Nov. 8; Balladeer families came together and created 75 items that were donated as gifts for patients at Niswonger Children’s Hospital. Balladeer children (52 total) and their families create personalized stuffed animals, custom fleece blankets and custom…

HR & Benefits
HR & Benefits
HR & Benefits

Message from HR: Resources to support your New Year’s resolutions

NOTE: This message was emailed to Ballad Health team members on Thursday, Jan. 15. Dear Colleague, The start of a new year often brings renewed focus on health and well-being. Common resolutions include eating healthier, getting more exercise, reducing stress or simply taking better care of yourself. At Ballad Health, you don’t have to tackle those goals alone. We offer a wide range of no-cost and low-cost benefits designed to support your physical, mental, emotional and financial wellness – wherever you’re starting from. For your convenience, we’ve compiled all of these resources in one place – ​​click here​​ to view the full guide. Health, wellness and financial goals don’t have to be overwhelming, and they don’t have to be tackled all at once. As the saying goes, “a journey of a thousand miles begins with a single step.” That first step toward better health and well-being doesn’t have to be a hard one to make. Whether it’s scheduling…

HR & Benefits
System Updates
System Updates

Meet some of our latest clinicians to join Ballad Health

Article summary Kara Ratliff, PA-C, has joined Ballad Health CVA Heart Institute – Kingsport, where she specializes in vascular surgery and provides services including wound care, medication management, postoperative care and treatment of vascular disorders. Alessandra Cathel, DO, has joined Ballad Health Medical Associates Neurosurgery, Spine and Rehabilitation – Johnson City, specializing in neurosurgery and neurosurgical oncology, with expertise in complex brain and spine conditions and tumor treatment. Libby Ligon, MD, and Chris Welch, MD, have joined Highlands Sports Medicine – BucSports in Johnson City, offering comprehensive care for sports-related and everyday musculoskeletal injuries while also serving as faculty at ETSU’s Quillen College of Medicine. Read the full article Here are some of our latest clinicians to join Ballad Health: Kara Ratliff, PA-C, joins Ballad Health CVA Heart Institute – Kingsport KINGSPORT, Tenn. – Kara Ratliff, PA-C, has joined Ballad Health CVA Heart Institute – Kingsport, where she will specialize in vascular surgery. Ratliff provides…

System Updates
System Updates
System Updates

Ballad Health expands addiction services program for women in Southwest Virginia

Article summary Ballad Health plans to open Strong Futures Virginia in Norton, expanding its Greeneville-based Strong Futures Tennessee program into Southwest Virginia. The comprehensive addiction services center, in the former MountainView Regional Hospital building, will include residential, intensive outpatient and outpatient treatment. The facility will serve up to 59 residential patients and uniquely allow women to live on-site with their children while receiving addiction treatment, along with wraparound services such as parenting education, pregnancy resources, workforce development and judicial support. Read the full article NORTON, Va. – Ballad Health leaders announced plans to open a second comprehensive addiction services center, including a residential treatment facility, expanding the Greeneville-based Strong Futures Tennessee program into Southwest Virginia. When renovations are complete, the program will be hosted in the former MountainView Regional Hospital, allowing Ballad Health to provide critical services to families. Strong Futures Virginia will have maximum capacity for 59 patients in its residential programs, in addition…

System Updates
System Updates
System Updates

Bug of the Month tip for January is about cross-contamination

Did you know there are more than 1,400 known species of human pathogens, including viruses, bacteria, fungi and protozoa? Each month, our Ballad Health infection prevention team is highlighting one of those pathogens that you might encounter in your work. See what you know, or can learn, about these “bugs” through our “Bug of the Month” series, and about how we can prevent spread! This month, we’re spotlighting cross-contamination and how to avoid it — because it can lead to serious hospital-acquired infections in patients. If you have questions or want more information, please reach out to your infection preventionist. Click here to see the flier below in PDF format.

System Updates
System Updates
System Updates

As cold weather arrives, here’s a reminder about Ballad Health’s class cancelation policy

Clinical Education, Organizational Development (OD) and Epic have an INCLEMENT WEATHER POLICY FOR CLASSES (OD-100-007-BH). The policy was created out of concern for team members attempting to travel to classes when road conditions are potentially unsafe. Team members will be notified of the decision to cancel educational classes via the Ballad Teams team member app on their phones, and at Balladhealthnews.org. In the event of bad weather, team members should check these two resources to receive the most up-to-date communication concerning schedule changes. An announcement about class cancelation will be posted to Ballad Health News as soon as possible after the decision is made, and an accompanying notification will be sent out through the Ballad Teams app, linking to the announcement. Important note on Ballad Teams app You must have the Ballad Teams mobile app downloaded to your phone, and have your notifications turned on, to receive the notification. If you do not have Ballad Teams on…

System Updates