Team members who went live in the Epic acute go-live in October 2020 are encouraged to take a survey about the experience. These end-user surveys are distributed ahead of the scheduled post-live visits to gauge how team members feel about the system. Click here to take the survey. Epic post-live visits occur three times after a go-live and are an opportunity to circle back with end users to collect feedback on system functionality, training and reporting to direct optimization projects and ongoing training. The survey link is live and will close on Thursday, July 8. The site visits will be held July 19-29. This round of site visits will be a combination of virtual and in-person. The survey takes about 10 minutes to complete. Please keep in mind the survey questions should be answered with only the October acute go-live in mind. Survey is anonymous You are not required to give your name in the…

Team members who went live with Epic in June and October are encouraged to take the latest survey about the experience. There are separate surveys for each go-live, and both will be open through Thursday, April 8. These end-user surveys are distributed ahead of the scheduled post-live visits to gauge how end users feel about the system. Epic post-live visits occur three times after a go-live and are an opportunity to circle back with end users to collect feedback on system functionality, training and reporting to direct optimization projects and ongoing training. Site visits will be held April 19-30. This round of site visits will be virtual (held via Webex) to encourage and respect social distancing. If you went live in June, click here to take the survey. (This is for post-live visit #3) If you went live in October, click here to take the survey. (This is for post-live visit #2) The survey will take five-10 minutes to…

We encourage team members who went live with Epic in June and in October to take a survey about the experience. The two surveys will be open through Nov. 25, so the deadline is upon us! NOTE: You are not required to give your name in the survey. That fill-in box is optional. Also, your workplace location is only used to help us triage responses back to teams that need additional support. We want your feedback, good or bad. The important thing is to give honest, constructive feedback about your experience in order to improve workflows and better support patient care. If you went live in June, click here to take the survey. If you went live in October, click here to take the survey. The survey will take 5-10 minutes to complete. Thank you for a successful conversion to Epic, and thank you for your feedback as we continue our Epic journey!

As we move ahead with Epic as our sole electronic health record platform across Ballad Health, there are still plenty of things to learn or keep up with about our journey to one patient, one record. Check out the November issue of “Next chapter,” our monthly Epic newsletter, by clicking here. We also encourage team members who went live with Epic in June and in October to take a survey about the experience. The two surveys will be open through Nov. 25. Team members should have received a link to a post-live survey in their Ballad Health email. Both links are included in the November “Next chapter” and are also provided here: If you went live in June, click here to take the survey. If you went live in October, click here to take the survey. The survey will take 5-10 minutes to complete. Thank you for a successful conversion to Epic, and thank you for…

Team members who went live with Epic in June and in October are being asked to take a survey about the experience. The two surveys will be distributed within the week, and will be open through Nov. 25. Team members will receive a link to a post-live survey in their Ballad Health email. The survey will take 5-10 minutes to complete and should be submitted no later than Nov. 25. One survey is for October go-live team members and one is for June go-live participants. Your feedback is very important in helping Epic and IT gauge how you feel about the Epic EHR system and how productive you feel when you are using it. Survey responses will be used to: Prioritize outstanding issues Spot trends across user groups Identify struggling departments or user groups We value your transparency: Whether go-live was epic or not-so-epic, tell us what went well and what could have gone better. IT…

Our Epic Go-Live on June 1 was a success – even amidst the COVID-19 pandemic! Nearly 70 of our ambulatory clinics made the switch to Epic as their electronic health record system, with fewer challenges than expected. At-the-elbow support was available on-site to make the transition go as smoothly as possible. On Oct. 1, all hospitals and clinics not already on Epic will make the transition, so our entire system will then be on the same EHR. Here are some important resources for information about our Epic Go-Live: Share your Epic experience: Send your video, written story and/or photo to bEpic@balladhealth.org telling us how Epic helped you, how it improved a patient’s experience, or any other positive experience you’ve had with the EHR system. Next Chapter: See the June issue of “Next chapter,” our monthly Epic newsletter. Daily communications: Visit the Epic page on the Ballad Health intranet for daily updates. Visit Bepictoday.org for information…

Ballad Health’s IT organization is conducting simulated phishing attacks across all of Ballad Health to raise team member awareness about how to recognize a real phishing attack and hopefully prevent future compromises of Ballad Health login credentials when a real attack occurs. You don’t want to be the one who falls for a phishing attack! Repeated failure during any phishing exercises or falling victim to a real phishing attack may result in written corrective action. Remember, phishing attacks pose a significant risk to our patients, ourselves and our organization. These attacks can destroy information, allow hackers to steal information or allow them to shut down our systems until we pay a ransom. While additional information on cybersecurity will be shared across Ballad Health, it is important to remember to treat every electronic communication as a potential attempt to steal data and/or shutdown our access to our data. What is phishing? Phishing is a technique used…

Ballad Health’s cybersecurity awareness training starts with ensuring our team members are appropriately trained regarding current cybersecurity practices. Each team member is the first line of defense against cyberattacks. Security awareness training provides every team member with a fundamental understanding that there are imminent and ongoing cyber threats, and preparing enterprise team members for common cyberattacks and threats. Security awareness training generally consists of repetitive training as well as ongoing, sometimes random, testing through email. The most prevalent IT security threats include: Spam. Not limited to direct email, spam is now one of the main methods of attack via social media. When someone “invites” you to connect on LinkedIn, for example, that invitation may arrive in your email, but its effectiveness is directly related to your trust of various social media sites. Cybercriminals can even embed password-stealing malwarefrom a simple LinkedIn invitation. Phishing. Phishing is a common practice whereby hackers go after a broad target of users with emails…

Corporate Audit and Compliance Services will host a Webex on Thursday, May 30, about phishing email safety. It will be held from noon-1 p.m. Here’s a link to join the meeting by using the access code and password, or join by phone at 1-415-655-0001.  

As part of a campaign to educate our workforce about email phishing attacks, Ballad Health team members recently completed a CBL about phishing email safety. To continue the campaign, we’ll also include periodic safety tips and reminders in Ballad Health News. A lot of team members may not realize that phishing attacks on our email don’t just occur through our desktop computers, but in fact the majority of incidents are through our cellphones – because cellphones are actually the most vulnerable piece of equipment. We have an Information Technology team working diligently to fend off attacks to our Ballad Health system. But these protections do not extend to cellphones often used on free Wi-Fi networks or on cellphone carrier networks. Additionally, for many people the anti-virus software on their cellphone may not be very good, if there’s any installed at all. Therefore, opening web pages within emails or attachments on your cellphone could still expose…

Last month, Ballad Health introduced a new CBL on phishing safety entitled “Think Before You Click.” All team members are required to complete this online education module by Monday, Nov. 12. It is accessible on HealthStream and TEDS, depending on your legacy system. All team members should have received a notification in their email instructing them to complete this CBL. It will become one of our required annual CBLs. Our cybersecurity is extremely important and as an organization we’re under constant attack by malicious emails. Our Information Technology team fights a never-ending battle to keep us safe from phishing attacks.  But you, as Ballad Health team members, are the last line of defense. Every one of us needs to: Be aware of the dangers of phishing attacks; Be able to spot a suspicious email; Know what to do when we receive one. If you have not completed this CBL, make sure you do so by…