NOTE: This message was emailed to Ballad Health team members on Tuesday, March 3.
Dear Colleague,
As we transition into our next B Excellent program, this week is a great time to prepare for what’s coming and make sure you’re fully caught up.
While the new programs officially launch the week of March 9, beginning this Friday, March 6, your new program will be available in your Practicing Excellence mobile app or desktop interface. Non-leader team members will be assigned B Excellent Advanced Team Collaboration, while leaders will see the B Excellent 2026 Leading to Engage program, which also includes the content from Advanced Team Collaboration.
These programs build on the collaboration skills you’ve already developed and continue strengthening how we communicate, support one another and work together to deliver safe, reliable care. Our High Reliability Organization (HRO) journey will remain front and center in these skills, reinforcing behaviors that support teamwork, accountability and speaking up.
How to access your new program
Once the new content has been added to your account by this Friday, you can access it by logging into the Practicing Excellence mobile app or desktop interface. From there, click the Progress tab (located in the lower right corner on the mobile app or the upper right corner on desktop). In the Select Program list:
- Non-leader team members should look for B Excellent Advanced Team Collaboration
- Leaders should look for B Excellent 2026 Leading to Engage
Click on your assigned program to view your skills and tips.
Making sure you’ve completed Better Begins With Us
Before we begin this next chapter, please take a moment to make sure your Better Begins With Us progress is complete. Now that the grace period for Better Begins With Us has closed, this is also a great time to log in and confirm your completion status.
To check your progress, log into Practicing Excellence, navigate to the Progress tab and confirm that B Excellent: Better Begins With Us is showing 100%. If your progress is less than 100%, please make time to complete the program as soon as possible.
Timely completion and accountability moving forward
Starting with the Advanced Team Collaboration and 2026 Leading to Engage programs, if a team member is not timely in their completion, corrective action will be taken based on their current step in the disciplinary process. Timely completion will continue to be reflected in annual performance appraisals. This follows the same process that is used when deadlines for annual CBLs are missed.
Timely completion is defined as being 100% complete with a program no later than 30 days after the program ends.
Thousands of your peers have shown through their words and actions how valuable these personal and professional development opportunities are. Their positive feedback highlights the importance of everyone participating, so moving forward, timely completion is not just encouraged – it’s expected.
Why this matters
The culture we’re working to build in how we support one another, how we show up each day, and most importantly, the experience we create for our patients, depends on all of us. When every team member engages in the program, we strengthen our workplace and improve the care we provide together.
