NOTE: This message was emailed to team members on Tuesday, July 7.
Dear Colleague,
Every team member has the opportunity to influence the culture around them. The example we set through our actions, our communication, and our commitment to safe practices can encourage others to do the same. When everyone takes ownership of safety, we create a stronger environment for our patients, our teammates and ourselves.
This Week’s Tip
Everyone Leading Safety Tip #3: Leader Safety Behaviors
You don’t need to hold a leadership title to lead by example. Every team member can help strengthen Ballad Health’s culture of safety by demonstrating behaviors that encourage others to speak up, ask questions and keep safety at the forefront of their work.
Some simple behaviors to model safety include:
- Understand and communicate the “why” behind safe practices
- Know when to step back if emotions could interfere with a productive conversation.
- Commit to simple safety practices that help create consistency across your team.
The behaviors we model each day influence those around us and help reinforce that safety is everyone’s responsibility.
Call to action:
The next time you face a difficult safety conversation, remember to communicate your “why.” Let that purpose guide the discussion and help others understand the importance of the message.
The way we respond to difficult conversations can have a lasting impact on the people around us. By modeling safe behaviors and being able to communicate the “why” of what we’re doing, we all help strengthen Ballad Health’s culture of safety and contribute to exceptional care for the communities we serve.
Team Member Impact Spotlight
This week’s featured comment comes from Jared Kluttz, patient experience representative at BHMA Neurology Bristol, on the Owning the Experience as a Team tip.
Jared shared that one of his goals is to become more familiar with the patient checkout process so he can step in and help whenever needed. It’s a great example of supporting teammates, expanding your own skills, and contributing to the success of the entire team.
We encourage all team members to continue leaving comments on the Practicing Excellence platform. Your stories and examples help bring these lessons to life and provide practical ideas that others can apply in their own work.
