NOTE: This email was sent to Ballad Health team members on Tuesday, Oct. 27.
Dear Colleague,
Over the past few weeks, the B Invested skill in the Impact of You program has challenged us to think about the role each of us plays in creating a positive experience for ourselves and those around us. We’ve explored owning our actions, taking ownership rather than waiting for someone else to solve a problem and extending grace to ourselves and others when we’re not at our best.
This week’s final B Invested tip brings those ideas together by focusing on personal ownership and how the way we show up can strengthen the teams we’re part of.
This week’s tip
There For Each Other Tip #1: Committing to Personal Ownership
In healthcare, collaboration and communication matter. When departments or team members struggle to work together, it can affect not only the people involved, but also the patients and communities we serve. The strongest teams are highly collaborative, with team members who support and respect one another.
Building that kind of team starts with looking at ourselves. We can’t control how someone else behaves or responds, but we can take ownership of how we show up. That means shifting our focus away from what others should be doing and asking ourselves: Who do I want to be in this interaction? How am I showing up right now, and is that consistent with who I want to be?
Personal ownership also gives us an opportunity to assess how we collaborate with others. Are we listening? Are we communicating clearly? Are we contributing to a respectful environment? By being honest about our own actions and reactions, we can identify opportunities to strengthen the way we work with others and help set the tone for a more collaborative team.
Call to Action:
Identify one way you can strengthen personal ownership in your next team interaction. It could be listening more intentionally, changing how you respond to a difficult moment or simply pausing to consider the role you can play in making the interaction more productive.
As we close out B Invested, carry these lessons forward. Own your actions. Look for opportunities to take initiative. Give yourself and others grace. And above all, be intentional about how you show up. The investment we make in ourselves can have an impact far beyond ourselves, strengthening our relationships (both in and outside of work), our teams and the experience we create together.
Program progress check
After you complete this week’s tip, you should now see 100% completion of the B Invested skill in your progress tab. You should also see your Overall Progress in the B Excellent The Impact of You: How We Show Up Shapes What We Build Together program reach 33%.
Take a moment to review your progress and ensure you’re current with the program. Staying up to date with each week’s content helps you get the most from the Learn, Try, Share experience, reinforces the skills you’ve already learned, and prepares you for the next phase of your B Excellent journey.
Team Member Perspective
Debbie Garrett, RN with Home Based Primary Care, shared this perspective on this week’s tip:
“It’s important to take ownership of who you are as an individual first, because you cannot force someone else to share your values or behave in the same way you would. However, the way you act can create a clear standard of who you are as a person and influence those around you. Be a good reflection for others.”
Debbie’s insight speaks directly to the heart of personal ownership: focus first on what you can control. We may not be able to change someone else’s values or behavior, but we can choose how we show up. By consistently modeling respect, accountability and collaboration, we can positively influence those around us and help set the standard for the kind of team we want to be.
We encourage all team members to continue leaving comments on the Practicing Excellence platform. Your personal stories and examples help turn these lessons into practical ideas that others across Ballad Health can apply every day. By sharing successes, challenges and experiences, we can learn from one another and strengthen our commitment to putting B Excellent principles into practice.
