NOTE: This message was emailed to Ballad Health team members on Tuesday, Dec. 23.
Dear colleague,
During the holiday season, moments of service often feel more visible and meaningful. It’s a time when faith and trust in one another – and in the purpose of our work – naturally comes to the forefront. In healthcare, that sense of trust is built through generosity, open communication and a genuine commitment to support those around us.
This week’s tips invite us to lean into those moments, strengthening our relationships while continuing to deliver the care and reliability our teams depend on.
This week’s Better Begins With Us tips
- What Does it Mean to S.E.R.V.E. #5: The V in S.E.R.V.E. – Value Results and Relationships
This tip explores how meaningful service requires attention to both what we accomplish and how we treat one another along the way. It highlights ways to balance results and relationships by approaching work with generosity, contributing value beyond assigned tasks, and using your voice to encourage positivity and connection. These practices help foster a team culture where success is shared and relationships remain strong.
Call to action: This week, choose one of the techniques from the tip to help balance results and relationships. Which approach did you use and how did it influence your interactions at work?
- Cultivating a Culture of High Reliability: Cues to Reduce Authority Gradients
This tip focuses on creating safer, more collaborative environments by reducing barriers that can prevent open communication. It emphasizes awareness of authority gradients, the use of equitable language and actions, and the practice of “speaking last” to encourage honesty and participation. These behaviors support a culture where every voice is welcomed, and safety conversations feel respectful and productive.
Call to action: This week, try one equitable phrase or action from the tip when interacting with colleagues or leaders. Choose one that stretches you beyond your comfort zone and notice how it affects the conversation.
Thank you and happy holiday season!
As we celebrate this time of year, we want to extend our heartfelt gratitude to all the team members who will be working over the holidays. Your dedication ensures that our region remains healthy, safe and supported. Thank you for all that you do, not only during this holiday season, but every day, as we continue our journey of excellence and care.
Wishing everyone a warm and joyful holiday season, filled with moments of peace and connection.
