NOTE: This message was emailed to all Ballad Health team members on Tuesday, May 20.
Dear Colleague,
Thank you for your continued commitment to the B Excellent journey. Your engagement and enthusiasm are what make this movement meaningful. We’re closing in on half a million tips completed across Ballad Health! That’s a remarkable statement about how much our team values learning, growing, and working better together.
As we continue through the Beyond the Work skill in the Team Collaboration program, it’s important to remember that being a good teammate goes beyond completing tasks. It means showing up for each other – offering support, encouragement and understanding, especially when times get tough. A strong, reliable team is built on kindness, awareness and trust. Being there for one another strengthens not only your immediate team, but our entire organization.
This Week’s Team Collaboration Tip
Beyond the Work Tip #2: When a Teammate Falls
This tip explores how we can be more present and supportive when someone on our team is facing challenges. You’ll reflect on ways to recognize when a teammate might be struggling and think about how to respond meaningfully… whether it’s simply being available to talk or offering more direct support. This tip encourages you to pay attention to subtle signs, build a network of trust, and create an environment where it’s safe to ask for help.
Call to Action: Identify any support needs and explore ways to assist one another. Consider creating a team helpline and outlining how members can seek help when needed.
HRO Tip Sheet
This week’s HRO Tip Sheet this week is “Repeat Back.” Effective communication means a message must be both clearly sent and correctly received. The three-way repeat back – a technique where the receiver repeats the message and the sender confirms accuracy – helps ensure understanding. Common in aviation and the military, this method is just as powerful in healthcare, helping prevent miscommunication and keeping teams aligned. The Repeat Back Tip Sheet can be found in the B Excellent Toolbox or by clicking here.
Reminders
New Episode of the B Excellent Podcast: This brand-new episode features Dr. Lisa Smithgall, Ballad Health’s chief nursing executive. She joins Josh and Aaron to share how B Excellent came to life, the impact it’s already having on care and collaboration, and her personal “why” for choosing a career in healthcare. Find it on Apple Podcasts, Spotify and on the Practicing Excellence app. Be sure to tune in!
Team Collaboration Team Member Guide: Don’t forget to check out the Team Collaboration Team Member Guide, available in the B Excellent Toolbox. This helpful resource includes a login guide for the Team Collaboration program, a week-by-week breakdown of the tips to complete, and direct links to each tip along with each tip’s call to action. It’s an easy and efficient way to stay on track and fully engage in the Team Collaboration program. You can find the guide by clicking this link.
Let’s continue supporting one another and building the kind of team culture that reflects the best of who we are.
