NOTE: This message was emailed to Ballad Health team members on Tuesday, Dec. 9.
Dear Colleague,
As we continue exploring what it truly means to serve, we want to begin by spending time on the “why.” Service has always been at the heart of who we are as a healthcare system, and it’s deeply connected to our core value of Faith. For many, faith is rooted in a belief in something greater – guiding compassion, purpose and the desire to uplift others. For others, faith shows up as confidence in our mission, trust in our teammates and the shared commitment that unites us.
Regardless of how we each define it, service becomes the way we live out that faith … showing up with empathy, humility and a willingness to support those around us.
This week’s Better Begins With Us tip
What Does It Mean To S.E.R.V.E.: The E in S.E.R.V.E. – Empathetic Listening
Empathetic listening is one of the most meaningful ways we can serve one another. This tip highlights three key attributes of empathetic listeners:
- They offer their full attention.
- They display patience.
- They avoid judgment and criticism.
These behaviors help create safe, respectful interactions where people feel heard and valued.
Call to action: Evaluate your listening habits. Are you patient when listening to others? Do you avoid judgment? Choose one listening skill to intentionally practice this week and observe how it strengthens your ability to listen with empathy.
New B Excellent Podcast: Holiday Special
Our latest release is a festive B Excellent Podcast Holiday Special! In this episode, you’ll go behind the scenes with the podcast crew – Josh, Aaron, Taylor, Tucker and Toby – as they reflect on the origins of the show and revisit some of their favorite interviews, moments and pieces of advice from across the year. It’s a great listen if you’re looking for inspiration, a few laughs and some meaningful reminders during this season of reflection. Find it on Apple Podcasts, Spotify and on the Practicing Excellence app.
As we move through December’s focus on service, let this week’s tip remind us that empathy is one of the most powerful ways we can care for one another. When we slow down, listen fully and create space for others’ experiences, we strengthen trust and deepen connection.
