We would like to inform our team members about a recent privacy event involving Change Healthcare (CHC), a company that works with OptumRX, Ballad Health’s team member insurance pharmacy provider. We recently became aware that CHC has started to reach out to impacted team members by mail.
According to the notice from Change Healthcare, the breach was detected on Feb. 21, 2024. Unapproved activity was found in CHC’s computer system between Feb. 17 and Feb. 20. Although CHC acted quickly to stop the activity, investigate the situation and involve law enforcement, a cybercriminal was able to access and copy certain data. CHC has notified their clients, including OptumRX, and is in the process of alerting affected individuals.
What should you do?
Not all team members with Optum coverage were impacted. If you receive a notification, we encourage you to remain vigilant and monitor your healthcare accounts, billing statements, and financial activity for any unusual behavior. If you have any concerns or questions about this event, please reach out to Change Healthcare’s hotline at 1-866-262-6342, Monday through Friday, 8 a.m. to 8 p.m., or log on to www.changecybersupport.com.
Ballad Health takes privacy and data security seriously, and we will continue to keep you informed on any updates related to this incident.
