Reminder: Ballad Health to shut down Outlook Web Access from non-Ballad devices on April 26

IT & Epic

As a reminder, on Tuesday, April 26, at 5 p.m., Ballad Health is suspending all external access to Outlook Web Access (OWA) from any device that is not a Ballad Health-issued device.

This means team members will no longer be able to view Ballad Health email if you access Outlook Web Access ( from a non-Ballad Health network device.

NOTE: You will still be able to access your Ballad Health email from your personal cellphone, tablet or laptop through Exchange.

Team members will also continue to be able to use a Ballad Health-issued device to access Ballad Health email through the OWA service.

This change will primarily impact team members who log onto their email through, our external website, from the “Doctors & Team Members” page. (See image below.)

Why are we doing this?

Ballad Health is suspending this service as part of a coordinated initiative to better protect our health system from cybersecurity threats.

We understand this may cause some disruption of workflow for team members, and we do apologize to those team members who may be impacted. However, this is a decision Ballad Health had to make to better protect our organization, our patients and our team members against cybercriminals.

If you have additional questions regarding this service update, please contact the Service Desk at 423-431-6290.