Ballad Health team members at some facilities will soon see a minor change to time clocks, as we are replacing 121 of the current time clocks around the system with the most recent Intouch model. See the schedule below for when affected facilities will make the transition.
From a user perspective, these new models are essentially the same as the current 4500 version, but they feature a touch screen instead of buttons. Each affected facility will only have one time clock down at a time while they are being replaced, and the downtime for each clock is estimated to be 20 minutes.
Why are we doing this?
The company that maintains firmware for our time clocks has discontinued updates for the 4500 models. We are phasing out the old models for security and maintenance purposes.
Facility schedule
Below is an approximate schedule with the affected facilities and the expected installation periods. IT will send out weekly advisories listing which locations are scheduled for that week. At each affected facility, all 4500 model time clocks will be updated. We already rolled out new time clocks at several facilities during a Phase 1 last year, and we have already begun installing new time clocks at Bristol Regional Medical Center and surrounding facilities.
April 22-May 3
Indian Path Community Hospital, Wexford House, Hawkins County Memorial Hospital and remaining Kingsport Ballad Health and Ballad Health Medical Associates (BHMA) facilities
May 6-17
All remaining Johnson City Ballad Health and BHMA facilities
May 20-24
Smyth County Community Hospital, Francis Marion Manor and remaining Marion and Abingdon Ballad Health and BHMA facilities
May 27-June 7
Lonesome Pine Hospital, Norton Community Hospital and remaining Norton, Lebanon and St. Paul Ballad Health and BHMA facilities
What assistance will we have?
IT team members installing the time clocks will be testing each machine to make sure there are no issues, and a tip sheet will be left up at each time clock to help explain any of the changes you may notice. . If you experience any problems, you can always reach out to the IT Service Desk at 423-431-6290.
See the tip sheet below on using the new time clocks, or view the tip sheet here in PDF format.
