Missing icons following our Windows 10 update? Here’s why and how to fix it

IT & Epic

IT is currently deploying the 20H2 update to Windows 10 across all Ballad Health devices. This is a minor but important update, because as of May 9, Windows will no longer provide technical support or fixes for new security risks on the old version of Windows 10.

Since protecting our patients and their information is of utmost importance, this update is required. In addition to ensuring continued system security, the update will provide faster login times and increased performance within VDI.

However, the first time you log into a new VDI session after the update has been applied, you may notice icons missing from the taskbar along the bottom of your screen. Any icons pinned to your taskbar prior to the update will be unavailable the first time you boot up your VDI on the 20H2 version. Fortunately, it’s very quick and easy to get them back on your own.

  1. Search for an application you wish to pin by typing the name of the application into the Windows search bar in the bottom left of your screen.
  2. Launch the application from the application list in the search window.
  3. Once the application loads and appears in the taskbar, right click on it and select Pin to taskbar.
  4. Repeat this process with any icons you would like saved on the taskbar, and now they will remain there from one VDI session to the next.

You can find a tip sheet with more information here.

The Ballad Health IT Service Desk is experiencing significantly higher-than-usual call volume in response to this update, and wait time for callers is temporarily increased. We apologize for the inconvenience and thank you for your patience as our IT team works to assist everyone as completely and efficiently as possible.