This update was released at 1 p.m. on Thursday, Oct. 29: Since about 9:30 a.m. on Thursday, Oct. 29, 2026, Ballad Health has been experiencing a disruption affecting several of its software systems. The Ballad Health Information Technology team is actively working to understand the issue and safely restore all affected systems. As of 11 a.m., Ballad Health activated its Corporate Emergency Operations Center to coordinate the response. Facilities and Ballad Health Medical Associates clinics are following established downtime procedures, and additional physicians and staff have been called in to support patient care. Facility teams are also working directly with patients whose care may be affected or interrupted by the disruption. All Ballad Health emergency departments remain open. If you have a medical emergency, call 9-1-1 or go to the nearest emergency department. The safety and care of our patients remain our top priority. We will provide our next update at 4 p.m. ET.

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center (CEOC) DATE: Tuesday, Jan. 27, 2026 TITLE: Winter Weather Alert for Jan. 27 ACTION: Please cascade to all team members. Ballad Health’s Corporate Emergency Operations Center remains active due to winter weather conditions across the service area. Low temperatures, with windchill between 10 and 0 degrees in the Tennessee Valley and as low as minus-5 at higher elevations are expected to continue through Tuesday, Jan. 27, with possible high winds in Southwest Virginia. Please read below for the most current list of system updates. Inclement Weather Policy Ballad Health’s Inclement Weather Policy will remain in place until day shift Tuesday, Jan. 27, ending at 7 p.m. Tuesday. This applies to inpatient facilities and other patient care locations for essential personnel. If you anticipate continued absences due to unsafe travel conditions, contact your manager. Commuting Clinical staff should continue to exercise their best judgement with regards to travel conditions….

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center (CEOC) DATE: Thursday,Jan. 22, 2026 TITLE: Winter Weather Alert for Jan. 22 NOTE: This message was emailed from CEOC to Ballad Health team members on the afternoon of Thursday, Jan. 22. Ballad Health has activated its Corporate Emergency Operations Center due to anticipated snow and ice accumulation beginning Saturday, Jan. 24, as well as persistent temperatures below freezing. Individual facilities will stand up their Incident Command Centers on Friday, Jan. 23.  Please review Ballad Health’s Inclement Weather Policy (intranet main page > Quick Links > Ballad Health Policies > Policy Manager > search for Inclement Weather Staffing) and read below for the most current list of system updates. Inclement Weather Policy Ballad Health’s Inclement Weather Policy will be in place from Day Shift Saturday, Jan. 24 at 7 a.m. through Day Shift Tuesday, Jan. 27, ending at 7 p.m. Tuesday night. This applies to inpatient facilities…

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center DATE: Friday, Oct. 18, 2024 TITLE: “Appalachia – Strong as the Mountains” T-shirt sale honoring Boone McCrary, RN ACTION: Please post and cascade to all team members. Ballad Health is offering “Appalachia – Strong as the Mountains” T-shirts for sale both online and in all 11 of our Ballad Health hospital gift shops, with proceeds benefiting the Boone McCrary, RN Memorial Scholarship Fund. Boone was a nurse at Greeneville Community Hospital who lost his life while trying to rescue someone during the flooding from Hurricane Helene. It was reported he was in a boat with his dog attempting to save the life of a civilian from the rapid floodwaters. Both Boone and his dog were later found by search and rescue personnel. Our team will remember Boone as the ultimate caregiver who was kind and compassionate, with a larger-than-life personality. His co-workers shared stories of how he…

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center DATE: Monday, Oct. 14 ACTION: Please post and cascade to all team members SUBJECT: 24/7 advanced urgent care clinic opening in Unicoi County Ballad Health Medical Associates will open a 24/7 advanced urgent care clinic in Unicoi County on Tuesday, Oct. 15, at 1 p.m. to continue providing uninterrupted, critical healthcare services to the community. Staffed by Unicoi County Hospital team members and board-certified physicians, the Advanced Urgent Care – Erwin will provide services at 800 S. Mohawk Drive, Suite C, across from Unicoi County High School. Advanced Urgent Care – Erwin is accepting both uninsured and commercially insured patients, and will treat conditions such as: Animal or insect bites Cold, flu and COVID-19 symptoms such as fever, chills, cough, headache and sore throat Ear and eye infections Sinus infections and strep throat Small cuts, minor burns and skin rashes Sprains and minor bone…

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center DATE: Oct. 10, 2024 TITLE: System updates for Thursday, Oct. 10 ACTION: Please post and cascade to all team members. Ballad Health’s Corporate Emergency Operations Center (CEOC), which was activated due to ongoing issues caused by severe weather from Hurricane Helene, is closed as of Thursday, Oct. 10. Subgroups will continue to work on follow-up efforts related to the disaster, including developing a long-term solution for providing healthcare services in Erwin. Please see below for the most current list of system updates. The Employee Assistance Program (EAP) remains available to assist team members and their families with confidential mental health and substance abuse services through Ballad Health Counseling Services. Ballad Health provides coverage at no cost. Please review the enclosed list of locations and contact numbers at the bottom of this memo to learn more. Additionally, the 24/7 Respond Crisis Hotline can be reached at 1-800-366-1132. NEW/UPDATED INFORMATION Hospitals…

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center DATE: Oct. 7, 2024 TITLE: System updates for Oct. 7 ACTION: Please post and cascade to all team members. Ballad Health’s Corporate Emergency Operations Center (CEOC) remains active due to ongoing issues caused by severe weather from Hurricane Helene. Please see below for the most current list of system updates. The Employee Assistance Program (EAP) remains available to assist team members and their families with confidential mental health and substance abuse services through Ballad Health Counseling Services. Ballad Health provides coverage at no cost. Please review the enclosed list of locations and contact numbers at the bottom of this memo to learn more. Additionally, the 24/7 Respond Crisis Hotline can be reached at 1-800-366-1132. NEW/UPDATED INFORMATION Greeneville Community Hospital resumes services, elective surgeries to begin Oct. 8 Greeneville Community Hospital has resumed all services except for elective surgeries. Elective surgical services will resume on Tuesday, Oct. 8. Emergency…

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center DATE: Oct. 4, 2024 TITLE: Greeneville Community Hospital resuming services Oct. 5 ACTION: Please post and cascade to all team members. Services at Greeneville Community Hospital – with the exception of surgery – will resume on Saturday, Oct. 5. Ballad Health evacuated the facility on Saturday, Sept. 28, due to water supply issues related to the effects of Hurricane Helene. The hospital remained open for emergency medical and emergent obstetric services, but all other inpatient, outpatient and surgical services had been suspended. Surgeries remain suspended until further notice; however, the following services will be available: ER services: These remain ongoing, as they have since Sept. 28. Inpatient services: Services will reopen under normal operations on Saturday, Oct. 5. Surgical services: At this time surgeries will remain suspended until further notice. Obstetrical services: Emergency obstetric (OB) services are still being provided for patients in active labor or who…

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center DATE: Oct. 4, 2024 TITLE: System updates for Oct. 4 ACTION: Please post and cascade to all team members. Ballad Health’s Corporate Emergency Operations Center (CEOC) remains active due to ongoing issues caused by severe weather from Hurricane Helene. Please see below for the most current list of system updates. The Employee Assistance Program (EAP) remains available to assist team members and their families with confidential mental health and substance abuse services through Ballad Health Counseling Services. Ballad Health provides coverage at no cost. Please review the enclosed list of locations and contact numbers at the bottom of this memo to learn more. Additionally, the 24/7 Respond Crisis Hotline can be reached at 1-800-366-1132. NEW/UPDATED INFORMATION Surgeries resuming at Kingsport hospitals The boil water notice in Kingsport has been lifted, so Holston Valley Medical Center and Indian Path Community Hospital will resume elective surgeries beginning Friday, Oct….

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center DATE: Thursday, Oct. 3, 2024 TITLE: System updates for Oct. 3 ACTION: Please post and cascade to all team members. NOTE: This is an updated version from what was released at 7 a.m. Please refer to this version. Ballad Health’s Corporate Emergency Operations Center (CEOC) remains active due to ongoing issues caused by severe weather. Flooding, high winds and power outages continue to create problems throughout the Appalachian Highlands. Please see below for the most current list of system updates. The Employee Assistance Program (EAP) remains available to assist team members and their families with confidential mental health and substance abuse services through Ballad Health Counseling Services. Ballad Health provides coverage at no cost. Please review the enclosed list of locations and contact numbers at the bottom of this memo to learn more. Additionally, the 24/7 Respond Crisis Hotline can be reached at 1-800-366-1132. NEW/UPDATED INFORMATION Water…

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center DATE: Oct. 2, 2024 TITLE: System updates for Oct. 2 ACTION: Please post and cascade to all team members. Ballad Health’s Corporate Emergency Operations Center (CEOC) remains active due to ongoing issues caused by severe weather. Flooding, high winds and power outages continue to create problems throughout the Appalachian Highlands. Please see below for the most current list of system updates. The Employee Assistance Program (EAP) remains available to assist team members and their families with confidential mental health and substance abuse services through Ballad Health Counseling Services. Ballad Health provides coverage at no cost. Please review the enclosed list of locations and contact numbers at the bottom of this memo to learn more. NEW/UPDATED INFORMATION Medical Response Unit operations continue in Erwin Located in the auditorium parking lot of Unicoi County High School in Erwin, the site provides 24/7 first aid, triage for minor illnesses and…

TO: Ballad Health All FROM: Ballad Health Corporate Emergency Operations Center (CEOC) DATE: Oct. 1, 2024. TITLE: System updates for Oct. 1 ACTION: Please post and cascade to all team members Ballad Health’s Corporate Emergency Operations Center (CEOC) remains active due to ongoing issues caused by severe weather. Flooding, high winds and power outages continue to create problems throughout the Appalachian Highlands. Please see below for the most current list of system updates. The Employee Assistance Program (EAP) remains available to assist team members and their families with confidential mental health and substance abuse services through Ballad Health Counseling Services. Ballad Health provides coverage at no cost. Please review the enclosed list of locations and contact numbers to learn more. NEW/UPDATED INFORMATION Human resources The flu shot deadline has been extended to Nov. 6, 2024. Annual performance appraisal deadline has been extended to Dec. 13, 2024. Team members who need childcare or other emergency resources such as food or housing,…