It has come to our attention that letters sent by BlueCross and BlueShield of Tennessee to their TennCare (BlueCare) customers suggest their customers’ physicians may not be accessible in the unfortunate event that Ballad Health is no longer a part of the BlueCare Network.
This is not accurate.
Individuals who access their coverage through TennCare may choose another plan, and may, of course, keep their doctors. Ballad Health and our Ballad Health Medical Associates physicians have been, and remain, in-network with all other TennCare plans being offered in the region. These plans include UnitedHealthcare Community Plan of Tennessee and Wellpoint Tennessee.
Ballad Health continues to negotiate in good faith with BlueCross BlueShield of Tennessee with the goal of finding agreement in all plans, including commercial, exchange, Medicare Advantage and BlueCare.
Anyone eligible for TennCare who receives their coverage through TennCare will not lose TennCare regardless of the outcome of these negotiations. If Ballad Health and BlueCross BlueShield of Tennessee fail to reach an agreement on the BlueCross BlueShield TennCare plan (BlueCare) by Jan. 1, 2027, the customer may switch plans and will not lose access to their provider or physician of choice.
If any TennCare customer has questions about access to their physician, they should discuss this with their physician or contact Ballad Health at 833-8-BALLAD (225523).
