Ballad Health is aware of fraudulent emails circulating that appear to come from MyChart, Epic or healthcare organizations. These messages are not from Ballad Health and may attempt to trick users into clicking links, sharing personal information or signing up for products or services.
Click here to learn more about these phishing emails.
Healthcare organizations across the country are reporting phishing emails targeting MyChart users.
If you have any questions or concerns about an email you’ve received, you can call our consumer contact team at 1-833-822-5523. Our team is available Monday through Friday, 8 a.m. to 5 p.m.
If a patient asks about phishing emails, you may also direct them to call 1-833-822-5523 or visit www.balladhealth.org/mychart/phishing-emails to learn more.
Examples of phishing email messages
MyChart phishing emails can be highly misleading. Scammers are sending convincing emails using the MyChart logo and language that is nearly identical to real MyChart messages.
Reported phishing scheme emails have included subject lines such as:
- MyChart Medicare Kit
- Senior Health Package
- Your results are ready – view them in your portal
- Patient Name, your results are in
- Dear Patient Name, Important Information About Your Local Water Supply
What to do (and not do)
Carefully check the sender’s email address before you open any emails claiming to be from MyChart. Official Ballad Health MyChart communication will only be sent from noreply@balladhealth.org or noreply@etsuhealth.org.
The links and buttons provided in these emails are designed to look like MyChart communications. Do not click on any links or buttons if you’re uncertain.
Scammers frequently change subject lines and message content, so patients should be cautious of any unexpected email claiming to be from MyChart or a healthcare provider.
- Do not click on any links.
- Do not download any attachments.
- Do not run any commands on your computer.
- Delete the message.
Thank you for your diligence in protecting against phishing scams!
