Team members – especially referring prescribers – should know about the comprehensive pharmacy services available through Ballad Health Specialty Pharmacy. Our specialized pharmacists work closely with patients and clinicians to provide personalized medication management, patient education, ongoing monitoring and medication counseling.
Unlike traditional outpatient pharmacies, specialty pharmacies provide an elevated level of support for patients with complex, rare and chronic conditions that require specialized care and close clinical monitoring.
Referring patients is easy through Epic, allowing prescribers to seamlessly send prescriptions to Ballad Health Specialty Pharmacy.
Our Epic-integrated prior authorization (PA) workflow helps identify formulary and coverage issues upfront, reducing therapy delays, improving patient safety and minimizing prescription errors through pharmacist review. Our PA support services are currently expanding and may not yet be available to all clinics. Contact the Ballad Health Specialty Pharmacy team to learn how our PA services can help reduce administrative burden and improve medication access for patients.
Ballad Health Specialty Pharmacy services include:
- Coordination with insurance providers and financial assistance programs
- Direct access to specially trained pharmacists and specialty care teams
- Free medication delivery to patients’ homes or prescribers’ offices
- Integrated communication with physicians and care teams
- Refill reminder calls and ongoing patient support
Throughout treatment, the Specialty Pharmacy team stays connected with patients and their care teams to ensure medications are working effectively and patients remain supported. When insurance barriers arise, the team works to reduce out-of-pocket costs by pursuing coverage options, identifying covered alternatives or applying eligible manufacturer assistance programs.
Ballad Health Specialty Pharmacies are located in Bristol, Johnson City and Kingsport.
For more information, visit www.balladhealth.org/medical-services/specialty-pharmacy or call 888-952-3773.
