To better support our clinical teams and streamline workflow, Ballad Health’s Clinical Informatics team has created a new request form for Informatics services related to Epic. It is designed to give clinicians and team members a way to request Epic education or informatics support outside of normal projects and scheduled rollouts.
This covers requests such as “at-the-elbow” support or the need for clinic or facility rounding – for instance, if a new clinician comes to a clinic and has had basic Epic training but would like assistance with something Epic-related in particular.
The centralized form is designed to ensure all requests are captured consistently, routed to the appropriate team members and tracked through completion.
Click here to access the Epic Education Support Request form.
Why this form is in place
Previously, requests like these often came through multiple channels such as emails, hallway conversations and phone calls. This made it difficult to prioritize, assign and follow up effectively. The new request form was introduced to standardize the process, creating a structured and transparent system.
This form is in place to make it easier for staff to request support, ensure Informatics resources are used effectively and strengthen the partnership between Informatics and frontline teams.
Benefits of the new request form
The form ensures:
- Accountability and transparency – Every request is logged and monitored from submission through resolution.
- Appropriate prioritization – Urgent needs can be escalated while longer-term projects are scheduled strategically.
- Improved efficiency – Requests are routed directly to the right specialist, reducing delays and duplicate work.
- Data-driven planning – Trends in requests can be analyzed, allowing proactive improvements across the system.
How to locate the form
Intranet home page > Service Now – IT Requests > Request Something > Employee Self Service > Epic Education Support Request
If you have questions, contact Wynn Clement at wynn.clement@balladhealth.org.
