We’ve just completed our two-week Epic Phase 2 Go-Live, and it was a success! There were plenty of issues to solve, but with excellent teamwork among team members and our IT and operations teams — and the Epic team — our go-live has all departments in good shape going forward.
At-the-elbow support will end today and the Command Center will close tonight, but IT will continue to field calls and provide support for all departments involved in the go-live.
What is Epic Phase 2?
We have implemented Epic as our electronic medical record (EMR) system for the following departments:
- Three long-term care facilities
- All six of our retail pharmacies
- Home Health and Hospice
- Inpatient and outpatient rehabilitation services
This will bring everyone within the Ballad Health system onto Epic as our EMR system.
Update from Week 2 (Aug. 8-12)
Friday saw the conclusion of our official go-live, which began on Aug. 1.
“This is an awesome day for Ballad Health,” said Pam Austin, senior vice president and chief information officer for Ballad Health and one of the project leaders. “It concludes the four years of implementation of Epic that we’ve been working on since we became Ballad Health. Congratulations and thank you to everyone who was part of this go-live.
“We’ve had tremendous teamwork, it’s been phenomenal. I can’t thank everyone enough, ”
Special thanks go to the team members for their patience and understanding, and to the super users and support staff for keeping on top of everything.
Below are some final comments on how the day went from team members and leaders involved in the project:
- “Our team is doing a fantastic job of working with us to make the best EMR for our team.”
- “We love our elbow support; can we keep her? She has been wonderful.”
Congratulations to everyone involved for a successful Epic Phase 2 Go-Live!
For more info
For more information, visit the Epic Phase 2 site on the Ballad Health intranet here. (NOTE: You must be on a Ballad Health network device to access the intranet.)
