Ballad Health’s Employee Assistance Program has created the Frontline Hotline, a phone hotline supported by a licensed therapist serving as a trained “listening ear” and resource. It opens on Thursday, April 8, and will operate on Tuesdays, Thursdays and Fridays from 8 a.m.-6 p.m.
This service provides brief intervention and “psychological first aid” to any Ballad Health team members working on the novel coronavirus (COVID-19) front lines.
Frontline Hotline: 423-434-3192
Sessions can be anonymous; however, we do ask for information regarding job title, work location and shift, in order to evaluate and track our services.
Why a frontline hotline?
In the demanding field of healthcare, stressors are inevitable. From adjusting to unusual hours and extra shifts, to the trauma of losing patients – your job is not easy. The COVID-19 pandemic has created added layers of uncertainty and increased loss, along with deep concern for the well-being of your family and for yourself. Now, more than ever, the goal of EAP is to care for our Ballad Health team members on the frontline who need support.
NOTE: When calling the hotline, if the line is busy, please leave a message and you’ll receive a callback.
- For more information about the Frontline Hotline, please call Ballad Health EAP at 423-434-3183.
- To schedule further EAP services, please call 423-302-3280.
